What is HCL Commerce?
HCL Commerce Cloud provides the richest set of commerce capabilities for B2B, B2C, B2B2C and D2C, all on one single, proven solution. It offers features like catalog management, merchandising, and order management.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HCL Commerce?
Pros
- Enables Productivity
- Trustworthy
- Respectful
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Portal
Content Management
Reporting and Analytics
Predictive Recommendations
Microsite Management
Catalog Management
Retargeting Capabilities
Integrated Search
Payment Processing
Order Management
Content Localization
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Ease of Implementation
Business Value Created
Ease of Customization
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
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What is HCL Commerce Cloud?
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HCL Commerce Cloud
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HCL Commerce Reviews
Juan Esteban M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Creates attractive and eye-catching online stores
Likeliness to Recommend
What differentiates HCL Commerce from other similar products?
We are creating with this software the different online stores that we need to create in the different pages that we have and we have found it quite easy to use and with useful tools that make our work easier. It allows us to create online catalogs of our products with their prices and shopping cart, so that they can be purchased by our customers.
What is your favorite aspect of this product?
It allows us to perform a complete seo in the store, so that we can position it in the top positions of google search, achieving greater reach and visualization. Its inventory management, allows us to always update the products and be up to date with the stock, avoiding any kind of inconvenience.
What do you dislike most about this product?
Although we have been using this program for a short time, there are few failures we have had with it, the most recent failure is that it slows down a little when loading the catalog images and it takes a long time to load them. We had to call technical support to help us with the installation of the program, but we solved it immediately.
What recommendations would you give to someone considering this product?
A very efficient software for marketing and distribution of any product online. We found it very easy to use and it certainly fulfills the function it promises to achieve an online store quickly and efficiently, that is eye-catching and attracts customers, that's why we recommend it.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Alexander H.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Thought leadership, product resources and more
Likeliness to Recommend
What differentiates HCL Commerce from other similar products?
It's currently a CSV model, but you can also work directly with our API. It is an API-first application and understands that many people want to work in different ways. So, you can connect the PIM tool directly to the system through API. There's an integration model for that, so it's an incredibly flexible way to manage your products through an external application and get those products into the application.
What is your favorite aspect of this product?
HCL Commerce is all about cloud native offering portability; customization; data; uniqueness and HCL solution factory, one-click deployment; multi-cloud; cloud-native multiple choice as a service: performance; security; resiliency, offering the productivity benefits of search by integrating process and data into everything you do, from storefront to merchandising to marketing.
What do you dislike most about this product?
It does not provide PIM tools for vendors. Other than that, HCL has no negatives that would slow down its use or defer in the use generate by our associates to this department.
What recommendations would you give to someone considering this product?
HCL Commerce Marketplace has an opt-in and opt-out capability within the management center. Partnering with Google is a natural fit for HCL Commerce: as more B2B and B2C organizations seek speed of deployment along with fast and frequent innovations, Google Cloud makes it easy to create, update and maintain containers so organizations can deliver great customer experiences anytime. anywhere.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Laura L.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Support modules for the administrative use
Likeliness to Recommend
What differentiates HCL Commerce from other similar products?
It delivers the productivity benefits of search by integrating process and data into everything you do, from storefront to merchandising to marketing, it makes it easy for business users to create amazing experiences for their customers. Using WebSphere Commerce enables our customers to grow their e-commerce business.
What is your favorite aspect of this product?
Provides a complete out-of-the-box order cycle, or can be integrated with your existing order fulfillment. Online shopping models, such as digital subscriptions or a marketplace, are not suitable as they require a lot of customization, provides efficient contract-based pricing. Contract-based pricing is helpful in managing pricing for different businesses.
What do you dislike most about this product?
Commercial tools are quite difficult to use, especially for non-technical users. The steps involved in creating promotions or loading a catalog are often difficult to use for non-technical users.
What recommendations would you give to someone considering this product?
Provides an integrated development environment that is used to create and test customizations, including changing storefront design, extending business logic and creating new business logic to meet business requirements. The development platform is called IBM WebSphere Commerce Developer for which there are also editions that are paired with their runtime environments. WebSphere Commerce feature packs include new features, so-called enhancements. These enhancements add some new functionality or features to the base product.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity