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Heartland, a Global Payments company

Heartland Restaurant

Composite Score

6.9 /10

CX Score

7.3 /10

10 Reviews Write a Review

What is Heartland Restaurant?

Digital Dining's Point of Sale Software does a lot, it's simple to use and goes way beyond the basics.

Company Details

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Awards & Recognition

Heartland Restaurant won the following awards in the Restaurant POS category

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5 Top Rated Capabilities

5 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2022

Heartland Restaurant Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Heartland Restaurant.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Heartland Restaurant?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Unique Features
Inspires Innovation

Feature Ratings

Average 79

Inventory Recipe Management

Off Line Operations

Payment Processing

Check Settlement Types

Loyalty Promotions Management

Advanced Compliance & Statutory

Multiple Venue Property Concept Support

Mobile Capabilities

Kitchen Course Management

Table Reservations Management

Integrations

Vendor Capability Ratings

Average 81

Latest Research

Heartland Restaurant

What is Heartland Restaurant?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

Heartland Restaurant Ratings

77 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Heartland Restaurant?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Off Line Operations Ability for a POS terminal to continue to operate for a majority of key transactions when the network/server is unavailble (offline).

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Table Reservations Management The solution tracks table status and allows servers to be assigned to specific tables.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

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Title

Feature Ratings

Inventory Recipe Management

Off Line Operations

Payment Processing

Check Settlement Types

Loyalty Promotions Management

Advanced Compliance & Statutory

Multiple Venue Property Concept Support

Mobile Capabilities

Kitchen Course Management

Table Reservations Management

Integrations

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Business Value Created

Vendor Support

Ease of Customization

Quality of Features

Ease of IT Administration

Breadth of Features