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Hootsuite Social Media Management SMB Logo
Hootsuite Social Media Management SMB Logo
HootSuite

Hootsuite Social Media Management SMB

Composite Score
8.5 /10
CX Score
8.5 /10
Category
Hootsuite Social Media Management SMB
8.5 /10

What is Hootsuite Social Media Management SMB?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.

Company Details


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Awards & Recognition

Hootsuite Social Media Management SMB won the following awards in the Social Media Management - Midmarket category

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Hootsuite Social Media Management SMB Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite Social Media Management SMB.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

89 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite Social Media Management SMB?

6% Negative
6% Neutral
88% Positive

Pros

  • Respectful
  • Saves Time
  • Performance Enhancing
  • Reliable

Feature Ratings

Average 82

Social Moderation and Workflow Management

84

Social Media Channel Integration Inbound

84

Campaign Execution

83

Dashboards and Visualization

83

Social Response Management

82

Social Post Archival

82

Social Media Channel Integration Outbound

82

Trend Analysis

79

Sentiment Analysis

77

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Business Value Created

81

Usability and Intuitiveness

81

Quality of Features

81

Ease of Data Integration

80

Ease of IT Administration

80

Breadth of Features

78

Ease of Customization

78

Vendor Support

76

Availability and Quality of Training

76

Product Strategy and Rate of Improvement

75

Hootsuite Social Media Management SMB Reviews

hasan H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2022

Perfect productivity software for all businesses

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management SMB from other similar products?

This tool keep all your social media together in one place, and it is an Excellent platform for designing social media content The most thing I like is how easy it is to schedule posts, and there are a lot of integrations with all social media platforms.

What is your favorite aspect of this product?

I guess, the ability to posting content across multiple social media platforms. Also, The scheduling functions have developed to fit all kinds of campaign.

What do you dislike most about this product?

If we are talking about features there are nothing to say, on the other hand Pricing should be more flexible.

What recommendations would you give to someone considering this product?

I would recommend this product to anyone that has to deal with social media and marketing. I believe that the price is a bit high, but it is a great tool after all.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Saves Time

Selena R.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Social Media Management for your small business

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management SMB from other similar products?

Hootsuite for SMB is a great platform to manage all social media accounts at once and that too without spending your whole day in there. You can have an app like this one in your phone and work while you are on the go. They have packages for all types of businesses and you can get a small one for your small business. The integration and collaboration of all social media platforms at once is incredible.

What is your favorite aspect of this product?

Many think that running a small business is easy, handling their social media is a very easy task, but let me tell you , NO! It takes a lot more effort and dedication than an already built social media network for a brand. You need to put so much effort to make that page stand out among the rest. I handle social media for a small business and I know how much effort and time it takes. I used to spend almost all of my time there till I found Hootsuite for SMB.

What do you dislike most about this product?

Free version is not very much recommended because when you are handling social media you need insights and free version for small businesses isn't that functional when it comes to that! Also, the app for phone usage is also very much limited to a few features.

What recommendations would you give to someone considering this product?

If you just work all by yourself and put too much effort on a small businesses social media platform I would highly recommend you to try out their free version and get a bliss in your life. You can pay if your company can afford and see the tables turn in your favor in no time.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Jose R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Enhance your social media control with Hootsuite

Likeliness to Recommend

8 /10

What differentiates Hootsuite Social Media Management SMB from other similar products?

Getting up and running with Hootsuite is quick. Customer’s entire their profile after entering the required account information in addition to social media credentials. Hootsuite supports Twitter profiles, Facebook profiles, Pages, and agencies, LinkedIn profiles, businesses and, groups, WordPress blogs, Instagram profiles, YouTube channels, and has most these days been focused on including higher video-first support for Social media platform like fb, Instagram, Twitter, and YouTube.

What is your favorite aspect of this product?

Underneath reports, there is a listing of all reports selected, as well as any saved drafts. To feature a brand new content supply and get admission to it at once from the 'Compose' box to your Hootsuite dashboard, you go to the Hootsuite App directory, search for the content material source you want to add and deploy the app. The Analytics control panel, which you get to from the principle left-hand slide-out menu, is made from several templates to be used in reporting and visualizing acquired data. Despite the fact that Hootsuite lists the whole library of templates, the professional plan limits what you could access.

What do you dislike most about this product?

As an instance, having such a lot of social networks and profiles performing inside the interface, especially at the pro stage, can get puzzling given the fact there's a lot hobby taking region within someone tab. For me, the interface tends to be truly overwhelming. I choose something a touch much less crowded.

What recommendations would you give to someone considering this product?

Even as get right of entry to apps is first-class, it's far yet some other factor to cope with. Recommended to all. 

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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