What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Dasha S.
- Role: Operations
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Oct 2021
Easy to use, but needs improvements to ticketing
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Reporting is very easy to read which is great and I love the friendly customer service whenever I have questions about any feature or reporting capabilities for example. The interface itself is very pleasant to look at and user friendly, making it fun to work using the software.
What is your favorite aspect of this product?
Easy to read reporting and management of workflows and tasks.
What do you dislike most about this product?
Some pretty basic integration and reporting capabilities have been listed as feature requests for quite a while with no further progress on their improvements.
What recommendations would you give to someone considering this product?
Great software that has easy to read reports and helps you manage your customer contacts, workflows and tickets but may be a bit simplistic from ticketing management perspective if you've had experience with software like Zendesk before.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Cons
- Inhibits Innovation
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Good tool for simple support
Likeliness to Recommend
Pros
- Respectful
- Efficient Service
- Effective Service
- Includes Product Enhancements
Zaddock M.
- Role: Finance
- Industry: Banking
- Involvement: Initial Implementation
Submitted Oct 2021
Powerful and most trusted service hub
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub is a single platform for sales and service teams with the flexible customer knowledge base for customer to help themselves like Live Chats and Bots.
What is your favorite aspect of this product?
The interface is user friendly. Easy to create and manage tickets from chats. Flexible HubSpot Service Hub knowledge base. Integrates well with other products like HubSpot CRM. Easy to retrieve information on a customer. Excellent customer support to resolve technical issues.
What do you dislike most about this product?
Great tool with all the features to fulfil the requirements of service and product teams. No dislikes.
What recommendations would you give to someone considering this product?
Great tool which will enable customer service team to work more efficiently and manage a great amount of inquires for a faster business growth.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing