What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Oct 2021
Fantastic product!
Likeliness to Recommend
Pros
- Trustworthy
- Respectful
- Acts with Integrity
- Client's Interest First
- Role: Consultant
- Industry: Shipping
- Involvement: Business Leader or Manager
Submitted Oct 2021
Very intuitive, despite sometimes lacking.
Likeliness to Recommend
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Laeticia E.
- Role: Consultant
- Industry: Gaming and Hospitality
- Involvement: Initial Implementation
Submitted Sep 2021
Fantastic product once you get used to it.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It is user friendly.
What is your favorite aspect of this product?
The search button.
What do you dislike most about this product?
Sometimes when you search for a specific type of correspondence it does not show.
What recommendations would you give to someone considering this product?
It is a good product once you had training on this product you will understand it very well.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful