What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Awesome and easy to use knowledge base management
Likeliness to Recommend
Pros
- Respectful
- Security Protects
- Reliable
- Efficient Service
Cons
- Commodity Features
- Charges for Enhancements
Shai H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
An essential platform for any service company
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Super easy to use, smooth adoption, and really enables productivity
What is your favorite aspect of this product?
Automations!
What do you dislike most about this product?
Some features are a bit hidden, and you need to know exactly what you want
What recommendations would you give to someone considering this product?
We love it as it works so well but we don't recommend it if you don't have the time, energy, or finances to invest in the tool or an agency.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Štěpán H.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Easy to use and automate customer service.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Integration of Marketing, Sales and Service features.
What is your favorite aspect of this product?
Automatic templates for customer service.
What do you dislike most about this product?
Agent collaboration.
What recommendations would you give to someone considering this product?
There are lots of resources available that can help you determine whether it's a good fit for you.
Pros
- Reliable
- Inspires Innovation
- Respectful
- Includes Product Enhancements