What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Arnaud M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Great tool if you're motivated to get the most
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
MArketing & automation services
What is your favorite aspect of this product?
Worflows and automation
What do you dislike most about this product?
Latency of lists
What recommendations would you give to someone considering this product?
Take some time to overthink the set-up, it would be truly helpful
Pros
- Inspires Innovation
- Client Friendly Policies
- Saves Time
- Respectful
Cons
- Vendor's Interest First
- Less Generous
Martin A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Great product, we've been using it for a long time
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot's customer service is the best in the business, as well as the ability to learn and educate yourself on the product capabilities, but also on general industry knowledge.
What is your favorite aspect of this product?
Workflows, I love automation as it saves a lot of time.
What do you dislike most about this product?
Lack of intuitiveness in the menus, but I know HubSpot is in the process of reworking that part of the platform.
What recommendations would you give to someone considering this product?
Go for it, HubSpot wouldn't stay on the #1 spot if it wasn't any good.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ashley F.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2021
Fan of the automation and workflow features.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy and integrated automated account management.
What is your favorite aspect of this product?
The use of workflows and other automation features.
What do you dislike most about this product?
Data and contact management can sometimes be complex, especially during integration. We also use another CRM software for our manufacturing and production needs, which was not easy to integrate.
What recommendations would you give to someone considering this product?
I find it beneficial to have both sales and service software together. It is starting to become an easy place for our representatives to manage accounts.
Pros
- Performance Enhancing
- Trustworthy
- Caring
- Respectful