What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
STEVEN R.
- Role: Vendor Management
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
Very exciting product
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Nothing that come to mind. The platform is great.
What is your favorite aspect of this product?
the platform
What do you dislike most about this product?
the price it cost to implement in your company budget
What recommendations would you give to someone considering this product?
yes I would recommend it my client or my colleges
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Larissa M.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
Fantastic product
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It offers more resources and it's easier to use, it's user-friendly and their support team is awesome.
What is your favorite aspect of this product?
Analytics and customer workflow management.
What do you dislike most about this product?
The search engine sometimes brings unrelated results and the real contact linked to an email address, for example, is placed in the mix.
What recommendations would you give to someone considering this product?
Just improve the search engine to refine the search, otherwise, it's great.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Paola T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Easy to use, nice to work with on a daily basis
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The friendly layout and if design
What is your favorite aspect of this product?
It's easy to use and really helps my daily work
What do you dislike most about this product?
I don't have assistance if I have doubts on how to use or new needs
What recommendations would you give to someone considering this product?
Need to have clear the selling process before using it
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features