What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Laurane M.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Jul 2021
Nice and complete.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I have no fair comparison in mind
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Tickets are different objects as conversations
What recommendations would you give to someone considering this product?
Think of how you want to manage customer service requests : is it with tickets and pipelines? Not at all? Consider your needs before diving into product demos
Pros
- Respectful
- Trustworthy
- Helps Innovate
- Continually Improving Product
Cons
- Less Generous
- Vendor's Interest First
- Under Delivered
Rick R.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Easy to use with great cohesion across departments
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot focuses a lot on the entire customer lifecycle, which is rare for CS software. It is also easy to set up and administer while still providing a growing number of features to take your team to the next level.
What is your favorite aspect of this product?
The service and ease of use for team members.
What do you dislike most about this product?
On the service side, there are a few key missing features that are still up and coming.
What recommendations would you give to someone considering this product?
If you have a huge IT admin team that can custom design things for you, HubSpot is likely not what you need for support. If you want some great functionality and ease of use for you and your team, Service Hub is great for you. Also, know that Service Hub is one of their newest features and gets significantly improved features every release, so it isn't software going stagnant, and will likely enable it to grow with your team.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Ed R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
A great addition to your cradle to grave customer
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Built int marketing and sales hub for 360 visibility
What is your favorite aspect of this product?
Its simple
What do you dislike most about this product?
Not always flexible when you need it to be
What recommendations would you give to someone considering this product?
If you use HubSpot this module will give sales the visibility to impact future sales
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Effective Service
Cons
- Under Delivered