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Itilite Technologies Private Limited

itilite

Composite Score
6.7 /10
CX Score
6.7 /10
Category
itilite
6.7 /10

What is itilite?

ITILITE is an integrated travel and expense management platform empowering travel and related expenses for hundreds of enterprises and leading startups globally. ITILITE's mission is to simplify travel & expenses for organizations across the globe so they can move people and businesses forward easily while leaving all operational concerns behind.

Company Details


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itilite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on itilite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love itilite?

12% Negative
6% Neutral
82% Positive

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Transparent

Cons

  • Under Delivered
  • Wastes Time
  • Vendor Friendly Policies

Feature Ratings

Average 78

Self-Service

86

Savings Optimization

83

Risk Management

82

Travel and Accommodation Booking

82

Itinerary Management

82

Rate Tracking

81

Bank/Credit Card Integration

81

Sustainability Reports

80

Mobile

79

Expense Automation

78

Notifications/Alerts/Updates

76

Vendor Capability Ratings

Average 74

Availability and Quality of Training

81

Business Value Created

80

Ease of Data Integration

79

Ease of IT Administration

78

Ease of Implementation

77

Ease of Customization

74

Vendor Support

73

Quality of Features

73

Usability and Intuitiveness

68

Product Strategy and Rate of Improvement

66

Breadth of Features

63

itilite Reviews

Michael C.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Most cost-considerate travel booking tool

Likeliness to Recommend

10 /10

What differentiates itilite from other similar products?

itilite uses AI to recommend customized booking options before or during the booking process. These personalized travel recommendations are based on travel policy configurations set by travel managers and data about the flight and hotel preferences collected from previously taken trips

What is your favorite aspect of this product?

It sends custom notifications about upcoming flights, hotels, car rentals, etc. These reminders help stay at the top of our schedules and make any necessary last-minute preparations

What do you dislike most about this product?

Creation of a customized travel risk assessment checklist. This travel checklist can help us assess the type of risk employees can encounter while traveling and the criticality of the risk

What recommendations would you give to someone considering this product?

You can provide a personalized travel experience to your employees with itilite. Moreover, when employees book a cost-effective travel option, they get a reward from the savings

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Swati S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

One stop solution for trip planning, easy to use

Likeliness to Recommend

8 /10

What differentiates itilite from other similar products?

itilite offers a one stop solution for both travel and accommodation bookings, hence saving a lot of time to do the same on different platforms. Also the user interface is easy to use and to-the-point making it faster

What is your favorite aspect of this product?

Favorite aspect is the automatic itinerary creation post booking the trip.

What do you dislike most about this product?

Sometimes there is no communication from itililte's backend to the vendor, hence creating issues for the customer, especially if these are last moment changes.

What recommendations would you give to someone considering this product?

The best feature of itililte that can be recommended is probably it's one stop solution for both travel and accommodation booking in a easy, to the point way and it's automation of itinerary creation that helps to keep track

Pros

  • Efficient Service
  • Effective Service
  • Respectful
  • Security Protects

Cons

  • Less Reliable
  • Less Fair
  • Vendor's Interest First

Naman A.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Limited Options with Higher Prices

Likeliness to Recommend

4 /10

What differentiates itilite from other similar products?

User interface is better than others.

What is your favorite aspect of this product?

User interface.

What do you dislike most about this product?

Higher prices and very limited options in hotels.

What recommendations would you give to someone considering this product?

Check for the prices.

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Fair

Cons

  • Slower Product Innovation
  • Inhibits Innovation
  • Less Caring

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