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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

793 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Gillian R.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

"Great project management tool"

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is a program that has many more functions than other programs and has an affordable price.

What is your favorite aspect of this product?

Overall, Jira is a great tool for managing projects. The agile project planner has a few limitations, but they also provide us a lot of flexibility to allow members to build their own progress in a totally unique method. Excellent progress has been made in the Jira platform rollout. There are no compatibility issues with this program on mobile or desktop platforms. Jira's sales staff has done a fantastic job so far. They have been a constant source of speedy fixes for us.

What do you dislike most about this product?

The confluence and Bitbucket platforms don't work well with Jira, which is a shame. When converting the requirements of our products (from confluence) to a Jira backlog, this process often has several faults. They also need to strengthen the seamless connection with BambooHR and broaden the management of the incident lists.

What recommendations would you give to someone considering this product?

Jira's service is perfect when we need to plan projects with certainty and distribute responsibilities equally among the members of our team. Having the ability to manage your group's organization effectively is something that we highly encourage. We're confident in Jira's ability to deliver on its promises. More than we expected, Jira's technical help has exceeded our expectations. Answers are given in the most succinct manner possible. Jira's peer user group has also proven quite helpful in providing us with system knowledge tailored to our requirements.

Pros

Enables Productivity
Trustworthy
Unique Features
Efficient Service

Himanshu P.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Jira - "Best Project Management Tools".

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira has easily integrated with bitbucket and is easily integrated with third-party apps like slack, zephyr, confluence, and many more.

What is your favorite aspect of this product?

- Jira has a good customizable and very interactive dashboard. - Jira is helpful to track your work as well.

What do you dislike most about this product?

- Jira is not suitable for finding duplicate reports of defects. - Jira doesn't have auto-refresh options.

What recommendations would you give to someone considering this product?

Jira is best for Project management tools as well as best bug tracking tools. My Opinion is those who are working on multiple projects definitely try these Jira tools.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sunil L.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Amazing tool for Project Management !

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA is a nice tool to manage project it has the integration options where you can connect with different project Sprints and assign tasks as well where you need support from different teams.

What is your favorite aspect of this product?

Integration on different Sprints is the best features where you can get the support from different teams.

What do you dislike most about this product?

Copying the sprint from earlier month to next months has task corruption some times.

What recommendations would you give to someone considering this product?

I recommend this tool to have in an organization where project management required and to get the support from different teams.

Pros

Continually Improving Product
Enables Productivity
Saves Time
Client Friendly Policies

Latest Research

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Gillian R.

"Great project management tool"

Likeliness to Recommend

Pros

Himanshu P.

Jira - "Best Project Management Tools".

Likeliness to Recommend

Pros

Sunil L.

Amazing tool for Project Management !

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support