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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Vincenzo S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

The ideal tool for project planning

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Before Jira, I was facing a huge amount of issues and needed to struggle to maintain my team's work structured in a nice and visually appealing manner. It not only resolved these issues but also provided me with several tools that aid in the development of a more productive and efficient team, as well as reports that show whether the team is making real progress or where they need improvements.

What is your favorite aspect of this product?

We were facing difficulties in managing our team throughout the project process, leading down our business performance but having the flexibility of a kanban board, giving the user a clearer picture of what has been completed, what is in progress, and what has to be done. The "Open issue" sections are my favorite features because they lead to all of the sprint's bugs, and sub-tasks and the post-filtering list may be shrunk as needed.

What do you dislike most about this product?

I discovered some minor flaws in Jira 1. Tasks and user stories can only be assigned to internal users. 2. Whenever external consumers require quick feedback or participation, this may result in unreasonably protracted delays. 3. Because there is so much going on the main page, the interface requires proper blocking.

What recommendations would you give to someone considering this product?

I would advise Jira to every owner to use this fantastic tool for managing their initiatives, as it will provide you with a better idea of how your enterprise is progressing. In my opinion, it's an amazing opportunity to manage projects easily. Furthermore, dragging a report is really straightforward. The ability to open the task in a modern tab is also really useful.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Matt E.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Top project management and progress tracker"

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

the program is better because it is very easy to use and its interface is more intuitive

What is your favorite aspect of this product?

Our projects and processes are currently being managed through Jira. Team members' progress on projects, outstanding work, and goals and processes are all tracked using this tool. This is widely used across the company and gives a clear picture of how much work is being put into various initiatives.

What do you dislike most about this product?

While the UI is easy to use, it also seems to be incredibly simplistic. There is no flashy UX, thus our users have a hard time adapting to Jira. It's not as sleek and contemporary as some of the other options.

What recommendations would you give to someone considering this product?

Project management software like this is the most frequent and finest, in my view.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Marc C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great for organizing complicated workflows.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has tremendously aided in the structure and monitoring of story and sprint progress, simplifying product management. Because everyone with access can quickly perceive the roadmap, it has made goal alignment easier and more efficient. One of the most significant advantages is the ability for the company to utilize the same tool for multiple departments. This eliminates the need to maintain several tools and saves time on the creation of new integrations.

What is your favorite aspect of this product?

Jira makes it simple to coordinate your whole workflow; I particularly like how simple it is to organize and update sprint planning. The ability to automatically move unfinished work to the new sprint is a useful tool. Our entire team can work together on our sprint responsibilities. The ability to pull tasks from our multi-role team allows leadership to monitor and track the amount of effort we put into making our clients successful. Prioritization is simplified with drag and drop. It is a great tool since it allows you to allocate tasks to different team members who may have diverse responsibilities in the company.

What do you dislike most about this product?

Because there is no Gantt chart view out of the box, determining the critical route is more challenging. Jira may be perplexing if not properly managed. Of course, this is most likely a human mistake characteristic rather than a result of your program, but it may be corrected. I believe the to-do flows should be better organized, and it would be useful to be able to organize them into folders or levels e.g. UX, Admin, Feature, etc. in the complete view, working with big groups may often be challenging and dirty.

What recommendations would you give to someone considering this product?

Creating an uniform tool that can be used by several departments improves scalability and makes it easier for employees to eventually migrate to new sections of the business because they don't need to learn a completely new set of tools. Jira is ideal for small or divided team structures, but it may get quite chaotic if you have a big number of individuals working on random tasks rather than unique stories.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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