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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Katrina C.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

The best project management framework

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Maintaining a record of projects seems to be a time-consuming and sometimes overlooked activity. Jira, however, is accessible. Without disrupting our workday, Jira helps us to maintain a record of our activities and the effort we invest in them. Jira was just more capable when it comes to crucial QA searching and disclosure requirements.

What is your favorite aspect of this product?

We moved to Jira after the outbreak began and we have been obliged to dwell at residence and required more robust tools to manage our workload. Jira is a terrific resource for boosting agile endeavor crew interactions. It's easy to operate and comprehend. Employing our cell phones and some other tools, we could simply monitor items on Jira. It helps us design projects with objectives and sub-tasks.

What do you dislike most about this product?

It's tough to place it down at the initial moment since we have to figure out which features are necessary and which may be removed. It's a delight to employ after we've installed and figured out how it performs.

What recommendations would you give to someone considering this product?

If you're concerned about task efficiency or reliability, Jira is the best approach to alleviate your concerns. Jira has been less expensive and more appropriate for our needs. Jira has been a perfect task administration software available today. Jira is undeniably more important than its shortcomings.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sam G.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Great reliable product, integrates well

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Integration options and additional modules create a flexible product.

What is your favorite aspect of this product?

The flexible API's and automation options

What do you dislike most about this product?

There is nothing I dislike about this product.

What recommendations would you give to someone considering this product?

Take a look at the other modules, they may be extremely useful to your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bryn R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Decent software, but not the most user friendly

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

We used Jira as a way to oversee projects between two separate companies and the freelance designers we worked with. While it got the job done, it was far from the most user-friendly software I've used in this area, and its interface felt dated compared to comparable products on the market.

What is your favorite aspect of this product?

It made collaboration with external partners easier, but I don't know that it was a distinguishing feature.

What do you dislike most about this product?

Compared to similar products, the interface wasn't especially user friendly. Viewing multiple edits or versions of an asset could take too long, and similar services prove this can be done more efficiently.

What recommendations would you give to someone considering this product?

The product may have evolved since I used it, but I would recommend exploring other options before committing to Jira. While it isn't a BAD product by any means, there is definitely room for improvement.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Client Friendly Policies

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