Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Keeper Logo Award Winner Product Badge
Keeper Logo Award Winner Product Badge
Keeper Security

Keeper

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Keeper
8.9 /10

What is Keeper?

Keeper Business Password Manager protects companies of all sizes across every industry. Secure business passwords to prevent data breaches, improve employee productivity and meet compliance standards.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Keeper won the following awards in the Password Management category

Filter By

Keeper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keeper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keeper?

1% Negative
8% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Trustworthy

Feature Ratings

Average 85

Credential Management

89

Password Generator

87

Multi-Factor Authentication (MFA)

87

Vault for Each User

87

Work and Personal

86

Encryption and Decryption

86

Access From Multiple Devices

85

Team Management

84

Dashboard

84

Policy Engine and Enforcements

83

Single Sign-On (SSO)

82

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

83

Quality of Features

83

Vendor Support

82

Availability and Quality of Training

81

Ease of Data Integration

81

Usability and Intuitiveness

81

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Keeper Reviews

Raymond J.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

I highly recommend using Keeper Security.

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

This is a secure enterprise product. Keeper Security is continuously adapting its product and adding useful features. They provide excellent customer service and product training.

What is your favorite aspect of this product?

Security, password sharing and autofill

What do you dislike most about this product?

No complaints.

What recommendations would you give to someone considering this product?

Start using it, You will be happy with that choice.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ricky T.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Oct 2021

Awesome product! Safe, Efficient, Time Saver!

Likeliness to Recommend

9 /10

What differentiates Keeper from other similar products?

Haven't had any experience with other password manager applicatons.

What is your favorite aspect of this product?

Ease of use and ability to effectively manage my passwords. Just remember one password and that's it! It creates long strong passwords you don't have to remember.

What do you dislike most about this product?

Would like to be able to set a default login if there are multiple logins to a website. That way I don't have to keep clicking the dropdown if there's a main one I want to use and it's on listed first. On the phone app, when viewing the password entry if they could have the password hidden by default. Then have an eye button to tap to view the password.

What recommendations would you give to someone considering this product?

Give it a try. It's a game-changer. It will save you a lot of time and headache. If you have rakuten, don't forget to activate before purchasing to get cash back!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Peapod, L.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Great Product - Keeper keeps records safe!

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

Keeper is unique in how they integrate with the browser and internal network resources. The keeper extension provides a lot of functionality and is an important part of the setup experience.

What is your favorite aspect of this product?

I love the ability access both on and off premise leveraging our SSO and 2 Factor integration. This provides real time user access and user deprovisioning when needed as well as robust multi-factor challenging.

What do you dislike most about this product?

There isn't much I dislike outside of when users have issues accessing the platform due to forgotten or reset passwords.

What recommendations would you give to someone considering this product?

Create documentation for users for their initial setup. Keeper has a lot of functions and having instructions for the basics will help users get the most from the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Keeper Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019