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What is Laserfiche?
Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Canada, Latin America, Europe and Asia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
98 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche?
Pros
- Fair
- Acts with Integrity
- Trustworthy
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Capture Channels
Metadata Management
ECM Document Management
Search
Workflow Process Automation
Ediscovery Audit Trail
Access Permissions Management
File Conversion
File Approvals Esignatures
Collaboration
Mobile
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Laserfiche Reviews
Angela G.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2024
Customizable solutions for any process
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Laserfiche is an all in one solution for digitizing, record management and unique customizations for providing almost any solution.
What is your favorite aspect of this product?
Using forms and workflow to build unique and easy to use solutions
What do you dislike most about this product?
Error messaging in server Event Viewer, Forms and Workflow to pinpoint problems
What recommendations would you give to someone considering this product?
Determining all needs up front and making sure you have actual use cases for all features purchased.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Amy F.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2024
Innovative, seamless ECM & Document Management.
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
The workflow capabilities and the huge array of different APIs really sets Laserfiche aside from other solutions!
What is your favorite aspect of this product?
I love the flexibility and ease of use. I can accomplish anything document management based very quickly, and have good contacts to reach out to if I need any help.
What do you dislike most about this product?
I'm not involved in the pricing portion, but I believe that my organization is perturbed about the cost of licenses.
What recommendations would you give to someone considering this product?
I would recommend it to any business considering this product! There are so many uses and ways to make lengthy processes simpler and more efficient.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tina P.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Great product, easy to manage
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
This has been the only ECM I have experience with
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
web client isn't as user friendly as windows client. No apple client
What recommendations would you give to someone considering this product?
Use it to it's full capacity but it will take time. The product can do a lot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
