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What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Work and Personal
Vault for Each User
Multi-Factor Authentication (MFA)
Autosave and Autofill
Access From Multiple Devices
Credential Rotation
Team Management
End User Self Serve
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
LastPass Reviews
Charlotte C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Awesome Product for Team Password Management
Likeliness to Recommend
What differentiates LastPass from other similar products?
The team functionalities are really cool, it's great that me and my team can share logins and passwords at work between all of our shared tools.
What is your favorite aspect of this product?
I like that the Chrome extension was quick and easy to install. It's just a button click away in my browser to access. I like the password generator feature, and how it automatically stores it after. But my favorite aspect is that now me and all my coworkers can easily share passwords for all of the tools we use for our job. Previously we were using a spreadsheet and it didn't feel secure and it would get messy. LastPass has improved our workflow significantly.
What do you dislike most about this product?
The UI is not the best and could definitely use some improvement. There isn't an easy way to reset your LastPass password if you forget it, so be sure to not lose this password.
What recommendations would you give to someone considering this product?
I would recommend that if you are using LastPass do NOT lose your LastPass password! When you use this product a lot it can make you lazy for remembering passwords, but the LastPass password is the one you absolutely should not forget. It can be hard to recover if lost and then you will be locked out of all your sites and tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Narek H.
- Role: Vendor Management
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Nov 2022
Cheap, secure and easy to use, for not tech users.
Likeliness to Recommend
What differentiates LastPass from other similar products?
Functionality makes you happy. Compared with 1Password, many things like user activity reports, audit logs, sharing center options, and MFA are working well.
What is your favorite aspect of this product?
Sharing Center option. to make easy secure share an item with end-user (not mutter the user use paid seat or free one) without sharing the password of item. The same sharing 2FA QR codes to auntificate specific users. Sync between mobile and web apps an dplugins
What do you dislike most about this product?
Some web based services for issues and UI crashes if the lastpass plugin turned on in browser. In some cases password update filling option not working as well.
What recommendations would you give to someone considering this product?
Recommended for basic usage. Best for businesses that use shared services without SSO and want to keep their workspace in a secure and protected manner
Pros
- Reliable
- Enables Productivity
- Over Delivered
- Security Protects
Ever A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Multifactor options
Likeliness to Recommend
What differentiates LastPass from other similar products?
the ability to log in to banking portals.
What is your favorite aspect of this product?
Multifactor authentication
What do you dislike most about this product?
Import Database password
What recommendations would you give to someone considering this product?
there is a downtime occasional
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
