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What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Work and Personal
Vault for Each User
Multi-Factor Authentication (MFA)
Autosave and Autofill
Access From Multiple Devices
Credential Rotation
Team Management
End User Self Serve
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
LastPass Reviews
Sara Y.
- Role: Operations
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
LastPass is a lifesaver in costs and efficiency
Likeliness to Recommend
What differentiates LastPass from other similar products?
LastPass is an ideal password management platform for nonprofit organizations and companies working remotely. They offer a free trial of most of their features so you can try out their software prior to committing to purchase. They also have great encryption services ensuring that no one can hack each others accounts or team dashboards.
What is your favorite aspect of this product?
My favorite aspect of this product is never having to commit to memory another silly password ever again (besides the master password, of course). LastPass cuts the middle man of asking for or writing down credentials since it stores many usernames for various websites, domains, etc. I appreciate that I never have to trouble my coworkers for this type of nonsense and can get to work.
What do you dislike most about this product?
I appreciate the LastPass technical support page but I wish it had more detailed information for first time users of any password management system. Not a deal-breaker it can still be confusing for some people.
What recommendations would you give to someone considering this product?
I would recommending experimenting with the first trial before buying to see if it's a right fit for you and your needs. Then, downloading the browser extension and the mobile app so you can access your passwords on the go and from any device.
Pros
- Caring
- Saves Time
- Respectful
Huseyin D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Multi support password manager
Likeliness to Recommend
What differentiates LastPass from other similar products?
Working very well cross-platform.
What is your favorite aspect of this product?
It has free and premium versions and both versions are working well. We are using the paid version. It supports multi-factor authentication methods. Also, it works on multiple platforms like Windows, macOS and mobile apps. You can share your password with colleagues. One more good thing is you can import your current passwords from many platforms.
What do you dislike most about this product?
Unfortunately, this application has a bad history that had been compromised. Still have doubts about it.
What recommendations would you give to someone considering this product?
If you need a password manager for your team, you can use it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Myra H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Easy to use, but pricey
Likeliness to Recommend
What differentiates LastPass from other similar products?
LastPass integrates seamlessly across device types. It it easy to set up and configure. It is very convenient for auto-fill and auto-save.
What is your favorite aspect of this product?
I love that LastPass always auto-saves and auto-fills, which makes it easy to maintain and update passwords.
What do you dislike most about this product?
I dislike that it is not free
What recommendations would you give to someone considering this product?
I recommend using Lastpass for all password management and storage. It is very easy to use and it works well across devices and device types!
