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What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Get AssistanceLastPass Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LastPass.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Work and Personal
Vault for Each User
Multi-Factor Authentication (MFA)
Autosave and Autofill
Access From Multiple Devices
Credential Rotation
Team Management
End User Self Serve
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
LastPass Reviews
Jen M.
- Role: C-Level
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Sep 2021
No more need for pet and street names!
Likeliness to Recommend
What differentiates LastPass from other similar products?
Ease of use and user friendly. I have used other password managers where the user interface looked a bit too technical or perhaps too robust for the average user. LastPass is not only easy to use but very intuitive. I have used it on mobile, tablet, desktop, and laptop and the experience on each device has been the absolute same. There is no need to learn a new interface depending on the device you are using.
What is your favorite aspect of this product?
Password generation is definitely a huge time saver as well as a great feature to have. Users will generate the same password over and over with a different Combination of letters and or numbers and it only takes one compromised site to potentially be vulnerable. This way you can choose the ease or difficulty of your password and not have to worry about possibly writing down a character wrong since LastPass offers to save it for you immediately.
What do you dislike most about this product?
I have not been able to figure out how to manage team members from anywhere other than the desktop version or full site. I would like to be able to invite a team member via the mobile app instead of having to log in via my computer.
What recommendations would you give to someone considering this product?
Import all your passwords from your current manager and then complete a security challenge so you can see which passwords are currently weak and or vulnerable. Install the app on your phones and tablets as well as the extensions and apps on your computers. I work with a lot of passwords, both personal and from clients, and I never have to worry about security since I know their passwords are safe with LastPass.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
MOHAMMAD N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Easy to use, cost effective, time saving, secure
Likeliness to Recommend
What differentiates LastPass from other similar products?
Secure and easy to manage.
What is your favorite aspect of this product?
Security & user credibility
What do you dislike most about this product?
Nothing, It offers what it says.
What recommendations would you give to someone considering this product?
Go for it even if you are a single user.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
- Role: Student Academic
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2021
Easy to use and multi-platform, but a bit pricey
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Security Protects
- Helps Innovate
