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What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Work and Personal
Vault for Each User
Multi-Factor Authentication (MFA)
Autosave and Autofill
Access From Multiple Devices
Credential Rotation
Team Management
End User Self Serve
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
LastPass Reviews
Mario K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Never forget another password.
Likeliness to Recommend
What differentiates LastPass from other similar products?
With an infinite amount of new services and sites created every day, it's easy to find the internet cluttered with passwords. Protect your family members' digital identity with only one secure place. LastPass remembers all your passwords for you so that you don't have to save them in various browser or app windows. Now you can get back to surfing happily instead of being constantly interrupted by 'do you want me to remember this?' LastPass is like a personal assistant to your passwords. Store them all in one place and use strong, unique passwords for every account - that's LastPass' jam.
What is your favorite aspect of this product?
I think that the thing I like most about this product is that it's easy to use. It's also secure which is great because I have some really important passwords on there. I also love the fact that I can use it on all my devices!
What do you dislike most about this product?
I really dislike the new Firefox extension. It doesn't work well on my Windows machine and it's difficult to manage a shared computer account with LastPass.
What recommendations would you give to someone considering this product?
Some recommendations I would give to someone considering using LastPass are: - Encrypt your passwords and only remember the password for your master account. Share this only with trusted people, but never use it on public computers. - Do not use the same password for all accounts. - Use multi-factor authentication whenever possible. - Don't use LastPass to access anything that could be considered personal or sensitive.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
Cons
- Less Efficient Service
- Less Effective Service
- Wastes Time
Haris M.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
Easy to use and integrate
Likeliness to Recommend
What differentiates LastPass from other similar products?
LastPass keeps encrypted copies of all my passwords in dual locations, both locally as well as on their servers
What is your favorite aspect of this product?
Password encryption and management
What do you dislike most about this product?
Hassle importing databases
What recommendations would you give to someone considering this product?
I would recommend someone to try this product out at least once to get a feel for it and see if they can grow to work with it
Pros
- Trustworthy
- Fair
- Continually Improving Product
- Reliable
Javier V.
- Role: Finance
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Aug 2021
No brainer to switch from Chrome Pass Manager!
Likeliness to Recommend
What differentiates LastPass from other similar products?
It's feature set is much more robust and secure than the Google Chrome integrated password manager. It's also pretty cool that you can upload your saved passwords from Chrome
What is your favorite aspect of this product?
The Chrome extension and how easy it is to add a new password and have it saved to lastpass
What do you dislike most about this product?
I used to have issues with the log in, but mostly with the Chrome extension. It randomly signed me out.
What recommendations would you give to someone considering this product?
Go for it, if you are super worried about password security the you should not hesitate.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
