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What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Get AssistanceLastPass Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Work and Personal
Vault for Each User
Multi-Factor Authentication (MFA)
Autosave and Autofill
Access From Multiple Devices
Credential Rotation
Team Management
End User Self Serve
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
LastPass Reviews
Rahul K.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2024
Simple yet Secure - LastPass
Likeliness to Recommend
What differentiates LastPass from other similar products?
It provides seamless synchronisation between all devices, this makes life so much simpler
What is your favorite aspect of this product?
Super easy to use, requires less training time Autofill features are also super helpful
What do you dislike most about this product?
Pricing wise, its a bit expensive
What recommendations would you give to someone considering this product?
Evaluate and identify the right pricing tier before you make the purchase decision.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service
William M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
Secure, user-friendly and essential tool!
Likeliness to Recommend
What differentiates LastPass from other similar products?
LastPass stands out because it's super secure, easy to use, and offers features like password sharing and secure notes that make managing your passwords and sensitive info a breeze
What is your favorite aspect of this product?
My favorite aspect is how easy LastPass makes managing and sharing passwords. The security features are top-notch, and the interface is really user-friendly
What do you dislike most about this product?
What I dislike most is having occasional login issues due to the extra safety measures. But I guess that’s also a good thing because it means the security is really strong.
What recommendations would you give to someone considering this product?
I’d recommend giving LastPass a try for its strong security and ease of use. Just be aware of the occasional extra security steps during login, but it's worth it for the added protection.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Thomas W.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2024
A simple yet unbreakable password manager
Likeliness to Recommend
What differentiates LastPass from other similar products?
LaspPass is unique because of its compatibility with different platforms. You can access any account regardless of the device you are using. It can work with Microsoft, macOS, android, and iOS. This is quite convenient because you can switch devices, when necessary without limitations.
What is your favorite aspect of this product?
I think AutoFill is my favorite feature. I don't have to type complicated passwords to access various platforms. I can safely access the count with a few clicks. The 2FA feature is also great because no one can access your account just because the password is stored in the vault. I also like it because it analyzes passwords and alerts me when I reuse passwords or choose a weak password. This enhances the overall security.
What do you dislike most about this product?
I always worry that that criminals might access the thousands of passwords stored in LastPass at some point. I believe that the vendor puts in place the relevant security measures, but then again, the convenience comes with some risk, just like with any cloud-based service. You need to be a=connected to the internet to access your passwords.
What recommendations would you give to someone considering this product?
Read and understand how LastPass functions for a great experience.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
