.png){kind=icon}
What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceLastPass Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LastPass.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Work and Personal
Vault for Each User
Multi-Factor Authentication (MFA)
Autosave and Autofill
Access From Multiple Devices
Credential Rotation
Team Management
End User Self Serve
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
LastPass Reviews
Arzu F.
- Role: Sales Marketing
- Industry: Shipping
- Involvement: Business Leader or Manager
Submitted Jul 2021
Amazing functionality and fast support
Likeliness to Recommend
What differentiates LastPass from other similar products?
Most of our company workers use Android and Hypervault didn't have an app for them.
What is your favorite aspect of this product?
It is a great way to manage passwords. It has a good-looking and intuitive interface. It can be used in almost all browsers and has apps for iOS, Android, and Windows Phone. The database is synchronized between devices and allows you to use multiple versions at once.
What do you dislike most about this product?
This personally isn't a problem for me but in 2015 LastPass announced that they would be joining LogMein that was known as an organization affiliated with the US National Security Agency. I know that for some users this can make it difficult to trust LastPass.
What recommendations would you give to someone considering this product?
It lets me keep my password in one cloud data which I can access with different devices.
Pros
- Continually Improving Product
- Generous Negotitation
- Helps Innovate
- Reliable
Cons
- Less Effective Service
- Vendor Friendly Policies
- Leverages Incumbent Status
Erin H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Easy to Use and It's bBetter than a Spreadsheet
Likeliness to Recommend
What differentiates LastPass from other similar products?
I haven't used a similar product except what is offered in my browser.
What is your favorite aspect of this product?
It stores passwords that I don't normally have readily available and offers unique and secure passwords that I don't have to stress about creating and then saving for later.
What do you dislike most about this product?
I have multiple logins for some websites and it doesn't always keep them straight and I finding myself having to "update" a profile but for it to be lost later.
What recommendations would you give to someone considering this product?
Keep it simple.
Rashid Hassan C.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2021
Last stop for all digital credentials
Likeliness to Recommend
What differentiates LastPass from other similar products?
It is more secure and multidimensional service as compared to other similar products. Availability on all operating systems and devices along with syncing capabilities makes LastPass more polished software in the industry.
What is your favorite aspect of this product?
Compatibility with different operating systems and real time syncing of credentials among devices is my most favorite aspect in LastPass.
What do you dislike most about this product?
Recovering master password is a bit tricky in case we forget it.
What recommendations would you give to someone considering this product?
It's a great product with lot of functions and provides much more features than just a password wallet. I would highly recommend it to people considering this product.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Caring
