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What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Get AssistanceLastPass Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Work and Personal
Vault for Each User
Multi-Factor Authentication (MFA)
Autosave and Autofill
Access From Multiple Devices
Credential Rotation
Team Management
End User Self Serve
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
LastPass Reviews
Alexis T.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
Easily deployable as an Enterprise Solution
Likeliness to Recommend
What differentiates LastPass from other similar products?
LastPass integrates well with the browser and allows for customization in my personal vault.
What is your favorite aspect of this product?
The ease of access paired with security bolstering.
What do you dislike most about this product?
The integration features sometimes auto-fill when I don't want them to or block the "show password" option on some sites.
What recommendations would you give to someone considering this product?
It's secure, convenient, and a useful tool in your business arsenal. If you have a lot of data/sites that need to be accessed company-wide this could be agreat fit.
Pros
- Reliable
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Mukul C.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Easy to use and save a lot of time
Likeliness to Recommend
What differentiates LastPass from other similar products?
First point would be Trust factor, as LastPass have been a industry standard since a long time. People have a certain level of trust while using Lastpass, which is totally a USP from another product. Another would be the Usability of the product, which is very user friendly and Intuitive.
What is your favorite aspect of this product?
Features, Safety and Client Service
What do you dislike most about this product?
Sharing passwords with your colleagues is sometimes frustrating experience
What recommendations would you give to someone considering this product?
Definitely go for it, it is safe, easy to use and saves a lot of productive time.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Saves Time
Sara Y.
- Role: Operations
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
This password manager helps people work from home
Likeliness to Recommend
What differentiates LastPass from other similar products?
From a people/IT operations perspective, LastPass is different from other password managers (such as 1password) in that you can enable and disable accounts in under 90 seconds as well as mandate users change their credentials if it is determined that there is a definite security risk.
What is your favorite aspect of this product?
I like that I can use it to save important work and personal logins and that each user has their own vault for privacy purposes. It is also possible to create a shared folder in LastPass to exchange passwords with other people.
What do you dislike most about this product?
I dislike the admin console only because it was difficult to use and administer in the beginning. After some training, I finally understood what it was all about. I also wish that the platform provided new folks who have never used a password manager tool a one-pager or how-to guide for convenience.
What recommendations would you give to someone considering this product?
In order to determine whether LastPass Enterprise is right for you, I would initially recommend undergoing the free trial version to test whether this product is for you. Then, you can always upgrade to a paid, business version of the software at a later date and time.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Effective Service
