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Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.8 /10
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details


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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 84

Email Delivery

89

Campaign Management

86

Basic Reporting and Analytics

85

Email Templates

84

Contact Database

83

Mobile Optimized

83

A/B Testing

83

Segmentation

83

Auto-Responders

83

SPAM Compliance

83

Surveys and Polling

82

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Quality of Features

82

Ease of Customization

82

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Vendor Support

77

Mailchimp Reviews

Sheeba T.

  • Role: C-Level
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Perfect Tool for Email Marketing

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

It is very good for sending bulk emails and getting complete analytics. I like the templates which can be easily customized. Branding is easy. All insights are available for open rate, bounce rate, unsubscribe, and spam. Adding links for purchases and offers in the emails helps in increasing sales.

What is your favorite aspect of this product?

I like the huge number of templates available for various purposes and the feature of personalization of emails which make email marketing effective. The customers are more responsive.

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

In the current marketing trend, email marketing can be ignored or underestimated. And Mail Chimp provides all the features for this task. A brand can definitely increase sales through this tool. Run campaigns and see the difference with Mailchimp.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Kyra D.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Great features but could be more intuitive

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

Mailchimp offers a generous free plan if you don't need much customization. Their survey, landing page, and marketing tools are great for small businesses and those who may not have easy access to creating these types of features independently.

What is your favorite aspect of this product?

I appreciate the ease of newsletter creation and tracking of various analytics for each mailing. This ease comes after using it for some time, however. Once you conquer the learning curve, the features are wonderful. Surveys, analytics, and email journeys/welcome series are some of my favorite features that I look forward to digging more deeply into in the coming month. They have all given me tools to connect with and understand my audiences and users in a more data-driven manner. The tools give me the ability to make choices based on data.

What do you dislike most about this product?

My biggest complaint is the lack of ease with implementing custom designs. Further, though I use this tool regularly and am not switching any time soon, it's not always as intuitive as it could be. Especially when major updates and changes are made, it's tough to figure out where and how to access certain tools and features. A call with tech on upgrade was extremely helpful in this area but it would be great if these wonderful features were easier to find.

What recommendations would you give to someone considering this product?

Mailchimp is absolutely one of the easiest to use and best newsletter campaign tools on the market and it plays nice with most other tools you may be using. That being said, you will need to upgrade considerably to be able to use many of the customization tools. Also, be ready to dig in and LEARN the features and tools - they are not always intuitive or easy to find. The cost is competitive for what you get.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Michael F.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Nice tool but the alternatives are better

Likeliness to Recommend

6 /10

What differentiates Mailchimp from other similar products?

It is not as usable as alternative products like the Salesforce solutions.

What is your favorite aspect of this product?

It has a great reporting feature.

What do you dislike most about this product?

It is not easy to use.

What recommendations would you give to someone considering this product?

Only use it if you have a high skilled marketing team with tech background if not you risk making errors.

Pros

  • Efficient Service
  • Respectful

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