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Intuit

Mailchimp

Composite Score

8.7 /10

CX Score

8.8 /10

512 Reviews Write a Review

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

Filter By

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative

8% Neutral

89% Positive

Pros

Reliable
Respectful
Acts with Integrity
Performance Enhancing

Feature Ratings

Average 84

Email Delivery

Campaign Management

Basic Reporting and Analytics

Email Templates

Contact Database

Mobile Optimized

A/B Testing

Segmentation

Auto-Responders

SPAM Compliance

Surveys and Polling

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Marketing Automation - B2C

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Marketing Automation - B2B

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Mailchimp Reviews

Ankita C.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Good Mail Automation Tool

Likeliness to Recommend

7 /10

What differentiates Mailchimp from other similar products?

Ease to use and very user-friendly User interface and GUI second thing user is more attracted towards user interface which is given by Mailchimp which give confidence to the user to use this product by this ease

What is your favorite aspect of this product?

It is the best email delivery and email marketing tool and setup delivery email is very easy in other solutions sometimes. some features lack which is provided by Mailchimp.

What do you dislike most about this product?

Sometimes pricing is the criteria which lead create confusion in user's minds for this reason being Mailchimp leads and as per our suggestion pricing factors should be flexible to stand in the market

What recommendations would you give to someone considering this product?

The user interface is fantastic. It's lovely intuitive and simple to use. I have never had trouble locating something or figuring out how to complete a task. You should definitely try this.

Pros

Enables Productivity
Effective Service
Acts with Integrity
Continually Improving Product

Mahinour S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

A great tool that lacks support

Likeliness to Recommend

4 /10

What differentiates Mailchimp from other similar products?

Mailchimp is great if you are a small-mid business, It has all the features you'll need for your marketing campaigns all in one place.

What is your favorite aspect of this product?

Building easy landing pages, easy set up for email campaigns, ability to create surveys..etc

What do you dislike most about this product?

The support and the hours spent searching on how to figure out the much more complicated features, as setting up FB pixels with Mailchimp and how to set up tracking. I wish I could instantly contact support for help and find them. for small businesses we usually needs more support until we get it done

What recommendations would you give to someone considering this product?

A great affordable tool, give it a try using the free version and upgrade as you level up your contacts list

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Diane M.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

A recommendable application for email marketing.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp is a robust and exceptional tool for email marketing. I like how it enables us to engage with clients from different corners of the World. It is a powerful and excellent solution that supports powerful features which enables us to interact with clients. It is super easy and fast to create professional campaigns and send them. Also, the customer support team is readily available anytime you need help.

What is your favorite aspect of this product?

I like Mailchimp because it enables me to interact with our clients regardless of where they are. It is a straightforward application that makes it easy to market our products and services online thus saving money and time. I like its intuitive and user-friendly interface which makes it super easy to customize and use.

What do you dislike most about this product?

Since I started using Mailchimp i have never experienced any challenges so nothing to dislike about it.

What recommendations would you give to someone considering this product?

I recommend Mailchimp for email marketing.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Latest Research

Mailchimp

What is Mailchimp?

Company Details

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Awards & Recognition

Mailchimp Ratings

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Mailchimp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Surveys and Polling Ability to survey customers and gather feedback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2C

Marketing Automation - B2B

Mailchimp Reviews

Ankita C.

Good Mail Automation Tool

Likeliness to Recommend

Pros

Mahinour S.

A great tool that lacks support

Likeliness to Recommend

Pros

Diane M.

A recommendable application for email marketing.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Email Delivery

Campaign Management

Basic Reporting and Analytics

Email Templates

Contact Database

Mobile Optimized

A/B Testing

Segmentation

Auto-Responders

SPAM Compliance

Surveys and Polling

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support