Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
MURAL Logo
MURAL Logo
Tactivos Inc

MURAL

Composite Score
8.5 /10
CX Score
8.5 /10
Category
MURAL
8.5 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

Filter By

MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

89 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
15% Neutral
84% Positive

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Collaboration

93

Infinite Canvas

87

Annotation

83

Sticky Notes

83

Role-Based Access

82

Screen Sharing

82

Surveys and Polling

82

Integration with Meeting Solutions

79

Record, Save, and Export Canvases

78

Multimedia Content

78

Vendor Capability Ratings

Average 81

Quality of Features

88

Ease of Implementation

88

Breadth of Features

87

Ease of Data Integration

84

Business Value Created

82

Ease of Customization

82

Ease of IT Administration

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

75

Vendor Support

71

MURAL Reviews

Akash D.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

User friendly, Easy to use software. Recommended.

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

User interface is decent and it has wonderful template library. It is very easy to use with compare to other software and best feature is brainstorming session which enhances to create more ideas and much clear to all teammates

What is your favorite aspect of this product?

User interface Brainstorming Templates Voting feature to decide priorities Enhance team work and efficiency

What do you dislike most about this product?

Sometimes it take lot more time to login as well as loading mural dashboard. It allows to type over your own notes that should be corrected. It is very difficult to track that who has commented so it creates confusion

What recommendations would you give to someone considering this product?

All in one solution in market and currently providing all required tools and it saves lot more time and increase efficiency of team. So highly recommended

Pros

  • Unique Features
  • Effective Service
  • Saves Time
  • Acts with Integrity

Cons

  • Less Friendly Negotiation
  • Less Inspiring

Ashok K.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Versatile Tool

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

How intuitive it is. I facilitate anything between 5 and 15 workshops, training sessions and meetings a month and I use Mural a lot. Attendants vary, but they all know what to do with Mural even if it's the first time they use it.

What is your favorite aspect of this product?

No. of feature they provide and the interactive approach. It actually helps me to interact with my colleagues virtually. We used it in our daily conversations, in Fun activities, and in Team bonding activities. It is very much flexible with Free text, Shapes, and images. You can also solve complex problems using custom diagrams and can be used in Customer Demo as well.

What do you dislike most about this product?

I fail to get a response from the support team. Due to the bug, I wasn't able to reactivate my workspace (the billing page is blank) and was forced to create a new workspace. So I paid the yearly subscription but my murals are still unavailable.

What recommendations would you give to someone considering this product?

There a few options out there around whiteboarding and co-creation, and some of them are really interesting. Mural is by far the top in my experience and opinion, but I would still recommend you to try it, side by side with your other favorite solutions. It will not just not disappoint it, you'll be really surprised about what this can do for you and those spending time with you in either a meeting, a workshop or a training session

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

AKANKSHA P.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

User Friendly and Versatile software

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

The ability to add various elements, icons, and text features to make it a cohesive and fun workspace

What is your favorite aspect of this product?

Drawing in sticky note feature

What do you dislike most about this product?

had problems with functionality on different web browsers

What recommendations would you give to someone considering this product?

I recommend this for the unique concept of working together, sharing their ideas, and discussions.

Pros

  • Saves Time
  • Efficient Service
  • Respectful
  • Trustworthy

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Commodity Features

Most Popular MURAL Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019