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MURAL Logo
MURAL Logo
Tactivos Inc

MURAL

Composite Score
8.5 /10
CX Score
8.5 /10
Category
MURAL
8.5 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

89 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
15% Neutral
84% Positive

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Collaboration

93

Infinite Canvas

87

Annotation

83

Sticky Notes

83

Role-Based Access

82

Screen Sharing

82

Surveys and Polling

82

Integration with Meeting Solutions

79

Record, Save, and Export Canvases

78

Multimedia Content

78

Vendor Capability Ratings

Average 81

Quality of Features

88

Ease of Implementation

88

Breadth of Features

87

Ease of Data Integration

84

Business Value Created

82

Ease of Customization

82

Ease of IT Administration

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

75

Vendor Support

71

MURAL Reviews

Gokul J.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2021

Best software for work from home setup

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

No. of feature they provide and the interactive approach. It actually helps me to interact with my colleagues virtually. We used it in our daily conversations, in Fun activities, and in Team bonding activities.

What is your favorite aspect of this product?

It is very much flexible with Free text, Shapes, and images. You can also solve complex problems using custom diagrams and can be used in Customer Demo as well.

What do you dislike most about this product?

Zoom in zoom out feature is a little bit confusing. Some time face issues in dragging the content on the screen. For the first time, user gets a little bit confused because of the complex UX. But gradually if you use it regularly, then it is ok and works well.

What recommendations would you give to someone considering this product?

Murals will be really helpful for a lot of team activities, design-thinking, and brainstorming sessions. Please go ahead.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Ivan B.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Remote workshops made possible thanks to Mural

Likeliness to Recommend

10 /10

What differentiates MURAL from other similar products?

I like the UI, it is intuitive, easy to use and has all features I need. I have shortly used Miro but as far as I could see there was not "private-work" mode where you can leave work independently when needed. Also the timer is perfect and the ability to hide mouse pointer when too much movement is distracting.

What is your favorite aspect of this product?

The ability to hide mouse pointers. Timer. Private mode.

What do you dislike most about this product?

I cannot access my files - at least in a read-only way when the membership expires.

What recommendations would you give to someone considering this product?

If your company has an alternative collaborative tool and you try Mural, you will have to explain to your company why Mural is better when you ask for membership invoice reimbursement. It is a great tool.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Taynná X.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Nice features, but needs to improve performance

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

It has more features on personalizing content. Like geometric forms and different types of graphic representations.

What is your favorite aspect of this product?

I really like the different possibilities of use Mural allows. You can use it for a lot of different dynamics.

What do you dislike most about this product?

The canvas has a limited space of use. And if the board has a lot of content it can be difficult to load for some users.

What recommendations would you give to someone considering this product?

It's nice for facilitations, dynamics and registration of information.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Caring

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