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MURAL Logo
MURAL Logo
Tactivos Inc

MURAL

Composite Score
8.5 /10
CX Score
8.5 /10
Category
MURAL
8.5 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

89 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
15% Neutral
84% Positive

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Collaboration

93

Infinite Canvas

87

Annotation

83

Sticky Notes

83

Role-Based Access

82

Screen Sharing

82

Surveys and Polling

82

Integration with Meeting Solutions

79

Record, Save, and Export Canvases

78

Multimedia Content

78

Vendor Capability Ratings

Average 81

Quality of Features

88

Ease of Implementation

88

Breadth of Features

87

Ease of Data Integration

84

Business Value Created

82

Ease of Customization

82

Ease of IT Administration

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

75

Vendor Support

71

MURAL Reviews

Benjamin F.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

When I need to work with a group, I use Mural

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

It performs what it's supposed to do in an obvious and efficient manner. The Mural team is always making enhancements to the system's speed and stability, particularly when many users are active at once.

What is your favorite aspect of this product?

Mural was originally acquired as a means of centralizing and facilitating Journey Mapping initiatives. Tools now available make it possible to draw on the space's benefits in a wide variety of endeavors, which has stoked the enthusiasm for many new projects.

What do you dislike most about this product?

It's annoying that you either have complete control over who can make changes to your notes or none of your guests or visitors do. Sticky notes can be a great organizational tool, but they can also lead to chaos in the workplace if they aren't locked in place and the user is free to move or resize them at will.

What recommendations would you give to someone considering this product?

I am able to effectively and transparently organize a wide variety of ideas and perspectives from different groups with the help of Mural. This helps me get better results in less time.

Pros

  • Helps Innovate
  • Enables Productivity
  • Acts with Integrity
  • Continually Improving Product

Shawn H.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Great for visualizing a roadmap, plan, or project

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

Meeting customization is quick and easy with few limitations thanks to features like the note-taking block, the drawing tool for workflow diagramming systems, and drag-and-drop.

What is your favorite aspect of this product?

I've found that using Mural has greatly simplified my UX, PM, and teamwork procedures. It helps us easily plan large-scale tasks with our team members and visualize complicated concepts for simple reference during subsequent project meetings, all before we even begin designing the product.

What do you dislike most about this product?

Mural's lack of adjustment possibilities is a major drawback for me. Users in the same workspace cannot collaborate on a coherent visual style without some sort of shared distinguishing traits (brands, colors, etc.).

What recommendations would you give to someone considering this product?

I've found that the increased participation is one of mural's most useful features in meetings. Mural boards help me host information in a more genuine way, and they pique the interest of my audience by showing them where I may take the material.

Pros

  • Continually Improving Product
  • Friendly Negotiation
  • Security Protects
  • Helps Innovate

Przemysław P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Awesome Workspace

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

The murals are great. I've never worked on better virtual borders. Their appearance and functionality are impressive and offer a very good alternative to traditional visual boards.

What is your favorite aspect of this product?

I really like meetings where the mural is used. It brings very interesting aspects of visualizing the content of meetings, which makes them more interesting and encourages active participation.

What do you dislike most about this product?

I have been working with Mural for 2 years and since then the appearance of the graphical interface has practically not changed and in my opinion it needs refreshing and maybe adding some additional cool options to make the meetings even more interesting. I would like to see more ways to interact with Murals.

What recommendations would you give to someone considering this product?

A great solution for large teams working remotely. It improves the quality of meetings and makes them more effective. However, it should be remembered that the beginning may not meet expectations because the tool is very interesting and the multitude of options may slightly distract new users.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Inspires Innovation

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