What is NCR VOYIX - Emerald?
NCR Emerald (previously Silver) is a point of sales systems for small business that is simple to use but powerful enough to help make your dreams a business reality.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
75 Likeliness to Recommend
96 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NCR VOYIX - Emerald?
Pros
- Helps Innovate
- Client Friendly Policies
- Acts with Integrity
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Mobile
Cash Register Point of Purchase Devices
Inventory Control
Customer Account Management
Online Integrations Web Store
Pricing Promotions
Employee Management
Loyalty Program
PCI and EMV Compatible
Analytics and Reporting
Sales Transactions
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
NCR VOYIX - Emerald Reviews
Ravi p.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2024
pos system best system for small scale business
Likeliness to Recommend
What differentiates NCR VOYIX - Emerald from other similar products?
NCR Emerald leverages a cloud-based POS system, which simplifies IT infrastructure and enables quick deployment of new customer-facing applications. This cloud-based approach allows for real-time integration, ensuring that retailers can adapt quickly to market changes
What is your favorite aspect of this product?
My favorite aspect of NCR VOYIX - Emerald is its cloud-based infrastructure and open architecture. This combination offers significant flexibility and scalability, enabling retailers to deploy new applications quickly and integrate existing systems efficiently. The cloud-based approach reduces the complexity of IT infrastructure management and supports real-time integration, which is crucial for adapting to rapid market changes and enhancing customer experiences.
What do you dislike most about this product?
One potential downside of NCR VOYIX - Emerald is the dependency on a reliable internet connection due to its cloud-based infrastructure. For retailers operating in areas with unstable or low-quality internet service, this dependency could lead to disruptions in POS operations, impacting the overall customer experience and store efficiency.
What recommendations would you give to someone considering this product?
Evaluate Your IT Capabilities: Consider the current state of your IT infrastructure and team capabilities. Implementing a cloud-based, open-architecture system may require advanced IT skills for integration, maintenance, and security.
Pros
- Friendly Negotiation
- Helps Innovate
- Continually Improving Product
- Reliable
Mukesh K.
- Role: Finance
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Jul 2024
Great product with enhanced customer support.
Likeliness to Recommend
What differentiates NCR VOYIX - Emerald from other similar products?
Product support is tremendous, SLR is very high as compared to other product in same segment.
What is your favorite aspect of this product?
Customer support for L1.
What do you dislike most about this product?
I can be more friendly user interface.
What recommendations would you give to someone considering this product?
Go through the initial orchestral training.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aminna K.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: Vendor Selection and Purchasing
Submitted Dec 2023
Fantastic product!
Likeliness to Recommend
What differentiates NCR VOYIX - Emerald from other similar products?
NCR was easy to guide the workers
What is your favorite aspect of this product?
It was easily adaptable for the workers to learn
What do you dislike most about this product?
Not often, but there were times where the system did not work.
What recommendations would you give to someone considering this product?
It will never hurt to learn how to use NCR and practice.
Pros
- Performance Enhancing
- Saves Time
- Appreciates Incumbent Status
- Helps Innovate
