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What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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Get AssistanceNetSuite CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSuite CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Trustworthy
- Transparent
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Activity and Workflow Management
Collaboration
Analytics and Reporting
Account and Contact Management
Sales Management
Customer Service Management
Mobile
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Emma C.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Oct 2020
Elegant Design for CRM Services.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite CRM is a software which has the interest of our customers at heart, which means, everything from them is taken keen. Again, NetSuite CRM helps in managing any contact that a company has, and make good use of it. The software has a friendly and technical support system which is responsive.
What is your favorite aspect of this product?
NetSuite CRM contains diverse marketing tips and tools, all aimed at increasing sales. Again, NetSuite CRM collects information from different sources for clients and make sure it is secure and useful m NetSuite CRM takes less processing capabilities than other tools..
What do you dislike most about this product?
NetSuite CRM has quality control in te8of customer Relations and this increases sales. Also, NetSuite CRM helps firms in safe handling of information from clients, and this are major operations from the tool, and therefore, no discouragement from the tool.
What recommendations would you give to someone considering this product?
NetSuite CRM is a software with huge support that foster professional relationships with clients. Again, NetSuite CRM never bar any users from securing the program. Lastly, NetSuite CRM has high quality services for marketing.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Efficient Service
Ruth M.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2020
It offers great features that are well streamlined
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
It is easy to use and operate. It is great at storing customer information. It is very customizable.
What is your favorite aspect of this product?
Search function. Automation.
What do you dislike most about this product?
No dislike.
What recommendations would you give to someone considering this product?
I would recommend it because it is very configurable. Cloud option allows you to access data at any place. It is great at mainfaing customer information.
Pros
- Enables Productivity
- Effective Service
- Inspires Innovation
- Altruistic
Deborah K.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jul 2020
Great product and customer service
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
It allows me to see all of my reports and work immediately
What is your favorite aspect of this product?
It's very user friendly and and my reports are easy to read
What do you dislike most about this product?
I can't get certain details about customer complaints
What recommendations would you give to someone considering this product?
Be patient win is first installed and make friends with customer service because they are very helpful
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
