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What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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Get AssistanceNetSuite CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSuite CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Trustworthy
- Transparent
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Activity and Workflow Management
Collaboration
Analytics and Reporting
Account and Contact Management
Sales Management
Customer Service Management
Mobile
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
- Role: Sales Marketing
- Industry: Engineering
- Involvement: End User of Application
Submitted Jun 2020
Best for Customer Relationship Management
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Helen B.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2020
complete solution for real customer view
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
Netsuite is special for medium sized companies, it only has access through the cloud, it does not have integration in social networks, it has some limitations in its use with respect to Salesforce which is special for large and all kinds of companies, it has a very specialized and individual attention, which makes it special for medium and small companies
What is your favorite aspect of this product?
With this tool I can organize my work times, has allowed us to integrate all departments of the company, is excellent at capturing all data collected in our site survey, if something is missing as it is collected from our stock, provide logistics of materials to buy, after all these steps passes to another department where it is mostly developed.
What do you dislike most about this product?
It is a very demanded platform for the capacity that has of answer, is small and it is necessary to change platform when the company is growing in form, is important to consider that it is due to work from but the simple thing and elementary to be able to develop it but ample possible from the frame of the enterprise solutions.
What recommendations would you give to someone considering this product?
Recommended for small and medium businesses, Netsuite is a special business platform for managing customers, tracking them in the cloud, tracking costs, and integrating all company departments, to start with.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
