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What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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Get AssistanceNetSuite CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSuite CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Trustworthy
- Transparent
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Activity and Workflow Management
Collaboration
Analytics and Reporting
Account and Contact Management
Sales Management
Customer Service Management
Mobile
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Lori C.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2023
Fantastic product with wonderful features!!
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
Very user friendly and intuitive product. I use it in my job on a daily basis and there is a lot of value in using Netsuite.
What is your favorite aspect of this product?
Drop down options Inuitiveness
What do you dislike most about this product?
Slow at times
What recommendations would you give to someone considering this product?
See for yourself how it improves your daily activities with housing information.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Ariki L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
A platform for robotic process automation.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
Data and transactions may be optimized with Netsuite, giving us flexibility. New features and scripts developed utilizing NetSuite's extensive search options can enhance our system's operations and procedures, including creating and updating invoices and reporting. It also simplifies and speeds up the process of modifying the appropriate pieces.
What is your favorite aspect of this product?
People appreciate having the option to vote on proposed changes so they may provide feedback on the upgrades. Twice a year, updates to the program are made. A workflow builder is also included in the software, which you can use to automate order processing and link order data to financial and inventory data.
What do you dislike most about this product?
The platform aspect I dislike the most is the mobile application portion. The mobile application works appropriately in view-only mode. Although it may be easier to use, updating or editing anything through it can be a little challenging. The system has some awkward spots and regularly crashes. Due to yet another procedural error, we also gave up on integration.
What recommendations would you give to someone considering this product?
Using this CRM solution, we can record conversations between our partners and executives, allowing us to generate ideas that will be even more advantageous to both parties later. It is quick and simple to scale the tool to meet the needs of all departments. Using this program, you may efficiently market brands and reach a specific audience with push alerts.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Douglas S.
- Role: Vendor Management
- Industry: Finance
- Involvement: Initial Implementation
Submitted Feb 2023
All possible configurations are available.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
It's simply the most complete in terms of fields and options you may want to enable when considering a CRM.
What is your favorite aspect of this product?
The broad possibilities it allows me when generating reports.
What do you dislike most about this product?
It can be a bit complex, and solving problems may take an hour or two in their community page.
What recommendations would you give to someone considering this product?
It's worth considering if your company is big enough to use all the settings available here. If it is, absolutely go for it.
Pros
- Enables Productivity
- Unique Features
- Effective Service
- Respectful
