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What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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Get AssistanceNetSuite CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Trustworthy
- Transparent
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Activity and Workflow Management
Collaboration
Analytics and Reporting
Account and Contact Management
Sales Management
Customer Service Management
Mobile
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Alberto L.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Netsuite, a formidable order management system
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
It is very practical to manage orders and to be a positive support for the company, as well as to carry out the inventories, supplies and others that strengthen the company's economy. We can recommend it because its features are positive and accurate to each process.
What is your favorite aspect of this product?
It has allowed us to manage orders, inventories, production, supplies, control, accounting, finance, effectively and safely, something positive is that through its reports we keep track of our expenses, very important is that it works under a cloud, it helps us to manage our purchases effectively.
What do you dislike most about this product?
It has mistakes in its interface, it generates a lot of complexity in its use, in addition to its limited integration in the free versions, the free version is not very complete and does not cover the basic principles of management to carry out the finances of the company.
What recommendations would you give to someone considering this product?
NetSuite is useful for growing companies to aggregate their finances into a single source of activity. It helps companies that aspire to go public implement the controls and processes needed to manage audit reviews. NetSuite is not as useful for overseas users because they do not provide post-launch support. It handles currency very well, but SMEs in other countries are often confused about the functionality.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Angelica B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
With NetSuite we have everything in one system
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
This software is our favorite because we don't need any other software to manage all the processes of the company. We can do everything from invoicing and payments, to lead management and marketing campaign automation, email management, lead management and much more. It has payment processing, billing portal and customized invoicing, also online invoices, hourly invoices and project invoices.
What is your favorite aspect of this product?
It features lead capture and segmentation, with powerful filters that return up-to-date lead information. Our marketing department is happy with these features. Allows for the creation of custom invoices, plus online invoices, invoices for different projects, even hourly invoices, for payment of extra work that is paid by the hour. It has excellent pipeline management, which helps us to reach out to potential customers and close more successful sales.
What do you dislike most about this product?
The templates for email marketing could be more varied, the ones the program comes with are good, but very basic, the more variety the better for the company. The integrations were a little difficult to make, especially the internal chat, which we needed the help of technical support to guide us to achieve it. The mobile version is not as complete and impressive as the web version. I would like to see many more features and have more tools.
What recommendations would you give to someone considering this product?
It has an excellent pipeline management, which gives us all the process and steps needed to achieve a successful sale, step by step. Segmentation and capture of quality leads, with verified and updated information, which allows us to achieve contacts with companies, business partners and ideal customers.
Pros
- Inspires Innovation
- Caring
- Saves Time
- Respectful
Aviral G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2022
Easy to use, CRM
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite CRM. NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution offering a real-time, holistic customer view.
What is your favorite aspect of this product?
Major benefits of NetSuite CRM comprise: With real-time visibility into pipeline, sales and forecasts, the sales team can deftly convert an opportunity into a sale order with a mere click.
What do you dislike most about this product?
It requires Proper Maintenance and Constant Support which is not easy for smaller organizations
What recommendations would you give to someone considering this product?
Engage in more efficient customer communication: CRM systems can improve the customer service experience for both the customer and the representative.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
