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What is NICE CXone?
NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.
Company Details
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Get AssistanceNICE CXone Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
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Since last award
91 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NICE CXone?
Pros
- Respectful
- Security Protects
- Acts with Integrity
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Contact Center Analytics
Call Scripting and Call Flow Management
Multi Channel Queue Management
Skills Based Routing
Screen Prompts
Multi Channel Intake Integration
Contact Center Compliance Management
Knowledge Management
Workforce Management
Ticket Management
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
NICE CXone Reviews
Alvaro G.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2022
Gets the job done, but needs new features
Likeliness to Recommend
What differentiates NICE CXone from other similar products?
There is a reason why NICE has looked the same for a few years, it does what it's meant to do. 99% of the time works as expected, so it's a worry-free software. Once you are given a little (and necessary) training on how to use it, all the "unnecessary" clicks will become a routine and you will forget that it could be more efficient. Though its homepage is a little clogged with so many options and buttons, once you find what you are looking for, you can be certain that it will do exactly what it promises, a reliable and dependable piece of software that will become an integral part of your business.
What is your favorite aspect of this product?
It does what it's meant to do, it doesn't promise things that it can't do.
What do you dislike most about this product?
Homepage has too many buttons and options that may be confusing to new users, it takes some time to get used to. Also, it needs some new features especially for those who evaluate calls.
What recommendations would you give to someone considering this product?
- Buy it if the product description fits the needs of your business, cause that's what it will do.
Pros
- Performance Enhancing
- Enables Productivity
- Security Protects
- Helps Innovate
Jonathan T.
- Role: Information Technology
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Apr 2022
Great product to know customers
Likeliness to Recommend
What differentiates NICE CXone from other similar products?
Ease of use and intuitive features and integrations
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Value should be better
What recommendations would you give to someone considering this product?
Training and education of all features and develop analytics to leverage tool
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Acts with Integrity
Andres A.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2022
"Nice To Use"
Likeliness to Recommend
What differentiates NICE CXone from other similar products?
Nice's built in interface is a clear winner for people who need ease and classy design!
What is your favorite aspect of this product?
Nice's call recording option is great for when you have to go back and review a previous clients information.
What do you dislike most about this product?
Currently the Sound quality is a bit lacking but nothing to bad.
What recommendations would you give to someone considering this product?
Make sure to test out the demo if you are in needing of a Task program like this!
Pros
- Trustworthy
- Effective Service
- Saves Time
- Client Friendly Policies
