Omnilert Customer Reviews 2024

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Omnilert

Composite Score

8.2 /10

CX Score

8.4 /10

28 Reviews Write a Review

What is Omnilert?

Founded in 2004, Omnilert was the first company to establish the emergency mass notification market. It continues to be an innovation leader and the most trusted partner to over 2,500 customers across diverse industries. Omnilert offers the broadest array of solutions, spanning prevention, notification, engagement, and incident management, as well as the most comprehensive multi-channel communications. Uniquely, the organization employs automation and next generation artificial intelligence to expedite emergency response and enable detection and visualization of critical incidents.

Company Details

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Awards & Recognition

Omnilert won the following awards in the Emergency Notification category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

12 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2022

Omnilert Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Omnilert.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Omnilert?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 90

Single Sign-On (SSO)

Scheduled Messaging

Self-Service Contact Information Update

Location-Based Notification

Contact Information Encryption

Multi-Channel Mass Notification

Message Status Reporting

Voice Recorded Alerts

Distribution Lists

Weather Alert

Conference Call Support

Vendor Capability Ratings

Average 87

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Omnilert Reviews

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Excellent customer service.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Great Product and easy to use

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shaun R.

Role: Sales Marketing
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Great usability with simple-to-use tools

Likeliness to Recommend

9 /10

What differentiates Omnilert from other similar products?

I don't have much experience with other similar products.

What is your favorite aspect of this product?

It's ease of use and scalability. Our organization currently scratches the surface of Omnilert's total capability, so it's satisfying to know that we can expand with Omnilert as our operation expands.

What do you dislike most about this product?

Nothing that I can recall.

What recommendations would you give to someone considering this product?

Speak to current users to help determine whether Omnilert is the right service for you.

Pros

Respectful
Acts with Integrity
Transparent
Helps Innovate

Latest Research

Omnilert

What is Omnilert?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Omnilert Ratings

92 Likeliness to Recommend

98 Plan to Renew

1 Since last award

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Omnilert?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Single Sign-On (SSO) Link to organization’s enterprise login for authentication.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Self-Service Contact Information Update Ability to allow individuals to update their contact information for notifications via self-service option.

Location-Based Notification Target alerts to specific regions or business locations.

Contact Information Encryption Contact information is encrypted.

Multi-Channel Mass Notification Send emergency mass notifications via multiple channels (e.g. email, phone, or SMS text messaging).

Message Status Reporting Message receipt confirmation and message status tracking/reporting.

Voice Recorded Alerts Recording and broadcasting of voice alerts created by the sender’s voice, rather than text-to-speech.

Distribution Lists Maintain a distribution list of contact information for notification recipients.

Weather Alert Receive notifications from subscribed weather alert providers.

Conference Call Support Set up instant conference calls via the Emergency Mass Notification System (EMNS) solution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Omnilert Reviews

Excellent customer service.

Likeliness to Recommend

Pros

Great Product and easy to use

Likeliness to Recommend

Pros

Shaun R.

Great usability with simple-to-use tools

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Single Sign-On (SSO)

Scheduled Messaging

Self-Service Contact Information Update

Location-Based Notification

Contact Information Encryption

Multi-Channel Mass Notification

Message Status Reporting

Voice Recorded Alerts

Distribution Lists

Weather Alert

Conference Call Support

Vendor Capability Ratings

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration