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What is Oracle Commerce?
Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Commerce?
Pros
- Acts with Integrity
- Effective Service
- Fair
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Order Management
Content Localization
Retargeting Capabilities
Payment Processing
Reporting and Analytics
Order Portal
Predictive Recommendations
Integrated Search
Microsite Management
Content Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Oracle Commerce Reviews
Martha N.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
Profitable e-commerce Platform.
Likeliness to Recommend
What differentiates Oracle Commerce from other similar products?
Oracle Commerce is a standard e-commerce approach.
What is your favorite aspect of this product?
Oracle Commerce is systematic in conducting marketing.
What do you dislike most about this product?
Oracle Commerce is organized in boosting confidence for firms.
What recommendations would you give to someone considering this product?
Oracle Commerce is universal without regional discrimination.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dio (Dionisios) F.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Exceptional commerce platform
Likeliness to Recommend
What differentiates Oracle Commerce from other similar products?
An e-commerce platform that helps B2C and B2B companies connect sales and customer data from their CRM with their financial and operational data so they can deliver personalized experiences to buyers across all sales channels. Save time and reuse resources with a unified e-commerce platform.
What is your favorite aspect of this product?
Personalize experiences for authenticated (registered and logged in), recognized (registered, but not logged in) and anonymous users. Offer contextually relevant upsells and cross-sells, expose more of your catalog to the right customers, and drive higher order values with product recommendations based on unique data from your CRM.
What do you dislike most about this product?
Could provide a more detailed search system so customers can better search for products. Documentation and knowledge management could be improved, lacks detailed documentation. While documentation is available for most features, it is often difficult to follow and seems very general.
What recommendations would you give to someone considering this product?
Improve the search experience for your customers with features that consistently show the products they want to buy. Oracle Commerce search relies on machine learning to optimize results, select specific products, and magnify or hide results based on customer preferences. An intuitive user interface makes it easy for merchants to control daily settings, configure faceted ordering and other ordering strategies, and manage keywords with an integrated thesaurus and predictive dictionary.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Inspires Innovation
Isabella G.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Oct 2022
Smart solution for business needs
Likeliness to Recommend
What differentiates Oracle Commerce from other similar products?
Part that integrates well with other oracle products, It will automate your operation and simplify your business. From purchase to payment, shipping, returns and refunds, everything can be managed on a single platform
What is your favorite aspect of this product?
Easy and friendly tool for the user, it has good dashboards to visualize the data, it has multiple payment systems, it allows the developer to create designs by separating the elements of the page into widgets, which turn out to be easy maintenance tasks to perform.
What do you dislike most about this product?
More detailed search engine, does not show suggestions to promote sales.
What recommendations would you give to someone considering this product?
It is more suitable for large companies due to its strict pricing models. If your organization has a central development team You can customize the finer details.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
