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What is Oracle Commerce?
Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Commerce?
Pros
- Acts with Integrity
- Effective Service
- Fair
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Order Management
Content Localization
Retargeting Capabilities
Payment Processing
Reporting and Analytics
Order Portal
Predictive Recommendations
Integrated Search
Microsite Management
Content Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
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Oracle Commerce Reviews
Mike W.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Aug 2021
Works great if you're all in with Oracle.
Likeliness to Recommend
What differentiates Oracle Commerce from other similar products?
Their roadmap is legitimately fantastic - AI implementations, predictive algorithms, and an easy to use backend for A/B testing sets it apart. They actually take constructive feedback from both clients and prospective clients and are relatively quick to innovate.
What is your favorite aspect of this product?
When it works, it works well. By implementing this, replacing our homegrown system, the UX was drastically improved and led to substantially higher sales very, very quickly.
What do you dislike most about this product?
It doesn't always play nice with others - you absolutely need an implementation partner, and getting it to work even with other Oracle systems became extraordinarily difficult. While some of this was on us in our poor planning, we were unable to integrate with all of the systems we wanted to (or intended to) immediately - and required some ad-hoc systems in place until we could fix all the connection and field issues.
What recommendations would you give to someone considering this product?
You definitely need to plan well ahead and make abundantly clear exactly what you want to do and how you want something to work in excruciating detail, then do not deviate from your plan (or statement of work). It'll cascade down implementation and you'll be left with more fees a longer timeline and something that may not work entirely as you'd hoped or expected.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Cons
- Vendor Friendly Policies
praneeth k.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
Great product, fits B2B better
Likeliness to Recommend
What differentiates Oracle Commerce from other similar products?
It is way nimbler than most commerce products. Its simplicity makes it better fit for B2B. CPQ,OCC,Subscription cloud seamlessly integrate with each other with minimal effort and facilitate an ecosystem for modern commerce. The improvement of Oracle commerce has been quite significant in an year - from bust to boom.
What is your favorite aspect of this product?
The ecosystem of CPQ, OCC and subscription cloud and the newere OSF framework in a development standpoint.
What do you dislike most about this product?
I encountered some database level bugs which were a pain and needed assistance from Oracle.
What recommendations would you give to someone considering this product?
It is a great product for the B2B world. Also fits the B2C world seamlessly. There is no need to hire specialist developers. Strong Javascript or React resources could get most things up and running
Pros
- Continually Improving Product
- Inspires Innovation
- Client Friendly Policies
- Fair
Antoine C.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2021
The value received exceeds the price!
Likeliness to Recommend
What differentiates Oracle Commerce from other similar products?
Oracle provides a B2B platform that consolidates your sales effort. With a streamlined and simple-to-use application, any organization small to large could find amazing use.
What is your favorite aspect of this product?
I enjoy most the Workspace feature, where at your fingertips you have priority lead data information for a highly likely win rate. This puts you ahead of the competition that provides a competitive edge on the market!
What do you dislike most about this product?
At times you'd like to customize your data windows to a further degree.
What recommendations would you give to someone considering this product?
I recommend anyone considering the use of Oracle CX reach out to their free customer service line and have all of your questions answered. Their team is very knowledgeable and helpful to get you the information you need.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Effective Service
Cons
- Less Efficient Service
- Wastes Time
