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Oracle

Oracle Retail Xstore Point of Service

Composite Score

6.8 /10

CX Score

6.9 /10

101 Reviews Write a Review

What is Oracle Retail Xstore Point of Service?

Oracle Retail Xstore Point of Service empowers retail staff to provide memorable service levels and build strong customer loyalty in a commerce anywhere world.

Company Details

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Oracle Retail Xstore Point of Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Retail Xstore Point of Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

93 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Retail Xstore Point of Service?

5% Negative

18% Neutral

77% Positive

Pros

Respectful
Fair
Trustworthy
Effective Service

Cons

Under Delivered

Feature Ratings

Average 77

Sales Transactions

Analytics and Reporting

Online Integrations Web Store

Pricing Promotions

Cash Register Point of Purchase Devices

Inventory Control

Loyalty Program

Employee Management

Customer Account Management

PCI and EMV Compatible

Employee Mobile

Vendor Capability Ratings

Average 75

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Oracle Retail Xstore Point of Service Reviews

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Features need more work

Likeliness to Recommend

6 /10

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Effective Service

Cons

Inhibits Innovation
Commodity Features
Less Friendly Negotiation

Role: Human Resources
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Be patient with implementation

Likeliness to Recommend

9 /10

Pros

Enables Productivity
Continually Improving Product
Performance Enhancing
Inspires Innovation

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Latest Research

Oracle Retail Xstore Point of Service

What is Oracle Retail Xstore Point of Service?

Company Details

Need Assistance?

Awards & Recognition

Oracle Retail Xstore Point of Service Ratings

76 Likeliness to Recommend

93 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Oracle Retail Xstore Point of Service?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Oracle Retail Xstore Point of Service Reviews

Features need more work

Likeliness to Recommend

Pros

Cons

Be patient with implementation

Likeliness to Recommend

Pros

Most Popular Oracle Retail Xstore Point of Service Comparisons

Square POS

KORONA POS

Shopify POS

NCR VOYIX POS - Counterpoint

Revel

NCR VOYIX - Emerald

Title

Feature Ratings

Sales Transactions

Analytics and Reporting

Online Integrations Web Store

Pricing Promotions

Cash Register Point of Purchase Devices

Inventory Control

Loyalty Program

Employee Management

Customer Account Management

PCI and EMV Compatible

Employee Mobile

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training