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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Pipedrive
8.7 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

82

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

80

Breadth of Features

80

Product Strategy and Rate of Improvement

78

Pipedrive Reviews

Tammy G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A great tool for managing and customizing pipeline

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

For our employee-recognition-software-based firm, Pipedrive served as the company's CRM. Sales made up the bulk of its users, however other divisions might request access. Finding a cheap, simple, and scalable CRM that can accommodate our expanding needs was a top priority. Making calls, sending emails, and moving transactions along are all part of a typical day.

What is your favorite aspect of this product?

My company uses Pipedrive to track leads and manage our sales funnel. Is it employed across the board, but under the growth team's watchful eye? Clear contact management, organized lead storage, and constant tabs on promising new leads are just a few of the issues that this solution for businesses helps fix. The sales pipeline consists of several interconnected phases that allow you to monitor and manage everything from initial contact through qualified lead to closed transaction. The necessity for administration is removed, and all of our teams can now access and update the same, unified CRM in real time.

What do you dislike most about this product?

There was hardly no help available. Agents were uninformed, and keeping track of discussions was a hassle. There were several issues with the integrations, and the cost just kept going up.

What recommendations would you give to someone considering this product?

Each sales pipeline might have its own unique set of phases for monitoring everything from initial contact to final closing. The necessity for administration is removed, and users have a centralized hub from which to manage their customer relationship management data. Every member of the team has access to the complete history thanks to a comprehensive tracking system.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Saves Time

Olivia M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A fantastic CRM tool to improve the sales process.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive is a powerful CRM application which is extremely easy to implement and set up. I like it's designe and and simplicity of use and this makes it easy to manage. The interface is user-friendly and makes it easy to create and customize reports. I like how it automatically tracks all calls and emails, creating reminders on the scheduled date and time.

What is your favorite aspect of this product?

Pipedrive has a database for clients and general contacts which enables us to quickly allocate the client we want to work with. Pipedrive also allows the entire organization to easily collaborate no projects which increases productivity and their is no communication breakdowns as a result of missing email chains or other issues. With the help of Pipedrive, we can work easily and effectively.

What do you dislike most about this product?

Sometimes, some synchronizations and automations are very slow and slows down the work. Nothing much negative to mention about Pipedrive.

What recommendations would you give to someone considering this product?

With Pipedrive, work becomes very easy and it makes it easier to engage with clients.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Carolyn F W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

The ideal customer relationship management tool

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive has seen limited deployment in settings like field sales and administrative support staff for the sales force. It has helped us in numerous ways, for example by allowing us to manage our sales possibilities and our possible successes and failures. It provides a means of streamlining your efforts and provides a comprehensive perspective from which to realize your objectives.

What is your favorite aspect of this product?

Pipedrive is our primary customer relationship management tool, and we use it to track all inquiries from potential franchisees. We can always know where a lead stands in the sales process and what we need to do to move them along the pipeline using Pipedrive's adaptable, intuitive funnels (sales stages).

What do you dislike most about this product?

Even at the highest subscription levels, the platform lacks robust automated features. There aren't as many out-of-the-box connectors because to the CRM's lack of a robust native API.

What recommendations would you give to someone considering this product?

When it comes to improving the management of sales chances and funnels for smaller businesses, I believe that Pipedrive is an outstanding solution. If you're unsure if it's the right fit for your team, the 30-day free trial should give you plenty of time to figure things out. It will unquestionably aid in the creation of superior advertising approaches.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Effective Service

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