What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
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Pipedrive Reviews
Tammy G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
A great tool for managing and customizing pipeline
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
For our employee-recognition-software-based firm, Pipedrive served as the company's CRM. Sales made up the bulk of its users, however other divisions might request access. Finding a cheap, simple, and scalable CRM that can accommodate our expanding needs was a top priority. Making calls, sending emails, and moving transactions along are all part of a typical day.
What is your favorite aspect of this product?
My company uses Pipedrive to track leads and manage our sales funnel. Is it employed across the board, but under the growth team's watchful eye? Clear contact management, organized lead storage, and constant tabs on promising new leads are just a few of the issues that this solution for businesses helps fix. The sales pipeline consists of several interconnected phases that allow you to monitor and manage everything from initial contact through qualified lead to closed transaction. The necessity for administration is removed, and all of our teams can now access and update the same, unified CRM in real time.
What do you dislike most about this product?
There was hardly no help available. Agents were uninformed, and keeping track of discussions was a hassle. There were several issues with the integrations, and the cost just kept going up.
What recommendations would you give to someone considering this product?
Each sales pipeline might have its own unique set of phases for monitoring everything from initial contact to final closing. The necessity for administration is removed, and users have a centralized hub from which to manage their customer relationship management data. Every member of the team has access to the complete history thanks to a comprehensive tracking system.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Saves Time
Olivia M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
A fantastic CRM tool to improve the sales process.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is a powerful CRM application which is extremely easy to implement and set up. I like it's designe and and simplicity of use and this makes it easy to manage. The interface is user-friendly and makes it easy to create and customize reports. I like how it automatically tracks all calls and emails, creating reminders on the scheduled date and time.
What is your favorite aspect of this product?
Pipedrive has a database for clients and general contacts which enables us to quickly allocate the client we want to work with. Pipedrive also allows the entire organization to easily collaborate no projects which increases productivity and their is no communication breakdowns as a result of missing email chains or other issues. With the help of Pipedrive, we can work easily and effectively.
What do you dislike most about this product?
Sometimes, some synchronizations and automations are very slow and slows down the work. Nothing much negative to mention about Pipedrive.
What recommendations would you give to someone considering this product?
With Pipedrive, work becomes very easy and it makes it easier to engage with clients.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Effective Service
Carolyn F W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
The ideal customer relationship management tool
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive has seen limited deployment in settings like field sales and administrative support staff for the sales force. It has helped us in numerous ways, for example by allowing us to manage our sales possibilities and our possible successes and failures. It provides a means of streamlining your efforts and provides a comprehensive perspective from which to realize your objectives.
What is your favorite aspect of this product?
Pipedrive is our primary customer relationship management tool, and we use it to track all inquiries from potential franchisees. We can always know where a lead stands in the sales process and what we need to do to move them along the pipeline using Pipedrive's adaptable, intuitive funnels (sales stages).
What do you dislike most about this product?
Even at the highest subscription levels, the platform lacks robust automated features. There aren't as many out-of-the-box connectors because to the CRM's lack of a robust native API.
What recommendations would you give to someone considering this product?
When it comes to improving the management of sales chances and funnels for smaller businesses, I believe that Pipedrive is an outstanding solution. If you're unsure if it's the right fit for your team, the 30-day free trial should give you plenty of time to figure things out. It will unquestionably aid in the creation of superior advertising approaches.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Effective Service