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What is PrimePay?
Our people technology and service solutions help businesses, like you, manage people through exceptional services and technology. Because the less time you have to spend on tasks like payroll or taxes, the more time you have to do what you love.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love PrimePay?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Regulatory Compliance
Benefits Administration
Contributions and Payment Tracking
Provider Management
Payroll Integration
User and Enrollment Management
Archiving and Reporting
Self Service Portal
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
PrimePay Reviews
Cristina R.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2022
Taking Automation to the Next Level
Likeliness to Recommend
What differentiates PrimePay from other similar products?
The simplicity with which I can support the employees in reporting for management and anytime I need to support the individual with a problem is the best.
What is your favorite aspect of this product?
Automated implementation of retroactive changes. There is no need for any human interaction. Excellent client service. The user interface of SyncHR HCM is really pleasant. I really like the 'Myself' tab on the main page, which highlights all critical indicators for me.
What do you dislike most about this product?
The reports area was difficult to navigate. The database required a significant time for updates, sometimes even over 90 days, to ensure that data was appropriately reported in a timely manner.
What recommendations would you give to someone considering this product?
Employees have access to an easy-to-use HR software. It is simple to report working hours and seek leave apart. An excellent tool for summarizing all personnel benefits and easily referring to important paperwork.
Pros
- Performance Enhancing
- Unique Features
- Caring
- Respectful
- Role: Human Resources
- Industry: Entertainment
- Involvement: End User of Application
Submitted Mar 2022
Satisfactory App for Benefits Administration
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Jennifer S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
A different product from the rest.
Likeliness to Recommend
What differentiates PrimePay from other similar products?
From SyncHR we have improved our reports as well as our system of payments to employees both in special moments and in the payroll process.
What is your favorite aspect of this product?
SyncHR is a sensational software within the scope of Core HR, there are not many better than it, the product allows to execute different payrolls simultaneously during different periods of time, SyncHR offers a 180 ° change to the other products on the market, making the system more dynamic. HR at the same time that its data structure allows the accommodation of information both on the level and on the position of the person in the organizational plane.
What do you dislike most about this product?
The software presents problems with its technical support and when asking for information the answer tends to take a long time to arrive. The GL setup is a bit fiddly and tends to get cumbersome as you go along, the benefits also tend to be a bit difficult to setup. All this is due to the flaws that the software's own training system presents, since the instructions on how to implement it tend to be very deficient and unclear, which means that most of the time we are adrift and under our control. own account.
What recommendations would you give to someone considering this product?
In summary, it is a fairly robust software with functions and tools that stand out due to its magnificence, however, it cannot be executed by itself and if personnel are not adequately trained for its use, the software becomes one of the many. It is necessary to take into account that where the product will end up being applied is within your company, so its implementation and customization must be a fundamental priority of you so that the subsequent performance of SyncHR is indicated.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Inspires Innovation