What is Qualtrics CoreXM?
One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Qualtrics CoreXM?
Pros
- Trustworthy
- Fair
- Performance Enhancing
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Branching and Logic
Questionnaire Design/Survey Builder
Collaboration
APIs and Integration
Multi-Channel Distribution
Customizable Branding
Templates & Question Library
Role and User Management
Mobile Support
3rd-Party Integrations
Data Analysis and Visualization
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Breadth of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Also Featured in...
Qualtrics CoreXM Reviews
Ellen F.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Jun 2021
Qualtrics is a rock star!!
Likeliness to Recommend
What differentiates Qualtrics CoreXM from other similar products?
They listen to their users and make changes. They get the CX space and the importance of know the what, why, and how relating to the customer voice.
What is your favorite aspect of this product?
All of it. It's hard to pick one favorite aspect. Perhaps the ease of use and the amazing customer service.
What do you dislike most about this product?
There isn't anything that I don't like.
What recommendations would you give to someone considering this product?
Move forward with requesting a demo and get ready to be amazed!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Luke F.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Best in class - Experience Management
Likeliness to Recommend
What differentiates Qualtrics CoreXM from other similar products?
It has many different built in use cases - Employee, Customer Success, Product etc. You can do a lot of things the business wants to do in a very simple manner
What is your favorite aspect of this product?
It's data aggregation and presentation is by far what sets it apart
What do you dislike most about this product?
It can be a bit hard to implement
What recommendations would you give to someone considering this product?
Hire a headcount, entry to mid level to run the platform, it will pay for itself having this recource
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Respectful
Cons
- Less Efficient Service
- Charges for Enhancements
- Under Delivered
Krish M.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Great product, integrations can be improved
Likeliness to Recommend
What differentiates Qualtrics CoreXM from other similar products?
Unable to embed these in email campaigns. Not very compatible with other mobile-related devices like tablets or other android devices. Poor integrations with other internal products and export/import features.
What is your favorite aspect of this product?
Great insights, data visualizations. great broadcasting channels and creating unique links.
What do you dislike most about this product?
There is very little room for customizations. UI / UX is kinda poor and not very modern. Templates and samples can be better based on categories and easily modifiable.
What recommendations would you give to someone considering this product?
Try out the sample version first and see if your use cases match it. Also, look at scale of your use case to check how worthy is this.
Pros
- Performance Enhancing
- Trustworthy
- Appreciates Incumbent Status
- Security Protects
Cons
- Less Effective Service
- Inhibits Innovation
- Slower Product Innovation
