What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
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Get AssistanceSalesforce B2B Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2B Commerce Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Transparent
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Integrated Search
Catalog Management
Shopping Cart Management
Multi-Storefront
Multi-Language Support
Order Management
Payment Processing
Guided Selling
Content Management
ERP Integration
Vendor Capability Ratings
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Vendor Support
Salesforce B2B Commerce Cloud Reviews
Hammad B.
- Role: Consultant
- Industry: Retail
- Involvement: End User of Application
Submitted Aug 2021
Keep your books in order!
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
I like how there are tons of graph charts and pie charts. It makes tracking all my information and day-to-day grinds available in an easily accessible manner.
What is your favorite aspect of this product?
SFCC is very robust and fast software with some special functionality that is not found on other e-commerce platforms (e.g. Einstein AI features, sophisticated product filters).
What do you dislike most about this product?
Sometimes it will not fully engage with playbooks. Overall I think the part I dislike is not having more tabs with separate general info. It seems a bit overcrowded with stuff I don't use or integrate daily.
What recommendations would you give to someone considering this product?
Take your time trying to learn all the ins and out of this fantastic product! It is much easier and more reliable than many software products I have used in the past to keep my books in order and figure out who my more important follow-ups for the days are.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Finance
- Industry: Biotechnology
- Involvement: Vendor Selection and Purchasing
Submitted Aug 2021
Great to play with
Likeliness to Recommend
Pros
- Fair
- Performance Enhancing
- Unique Features
- Effective Service
Cons
- Charges for Enhancements
- Less Reliable
- Less Inspiring
Chaitanya K.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Aug 2021
Excellent tool for all your website needs
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Ease of integration and development
What is your favorite aspect of this product?
One stop solution for all your integration needs
What do you dislike most about this product?
Too many approval process
What recommendations would you give to someone considering this product?
Great solution for all your website needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
