What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
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Get AssistanceSalesforce B2B Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2B Commerce Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Transparent
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Integrated Search
Catalog Management
Shopping Cart Management
Multi-Storefront
Multi-Language Support
Order Management
Payment Processing
Guided Selling
Content Management
ERP Integration
Vendor Capability Ratings
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Vendor Support
Salesforce B2B Commerce Cloud Reviews
Venkateshwar Naidu D.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Easy to use by an end user
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Faster GTM
What is your favorite aspect of this product?
Faster GTM and ease of use
What do you dislike most about this product?
cost of product
What recommendations would you give to someone considering this product?
go for it but use a good vendor to implement
Pros
- Continually Improving Product
- Trustworthy
- Client's Interest First
- Transparent
Rebecca S.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2023
Great product!
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Ease of UI management
What is your favorite aspect of this product?
Product configurator
What do you dislike most about this product?
The catalog is a little messy in the implementation I was involved in
What recommendations would you give to someone considering this product?
Ensure your ERP is able to be integrated without custom APIs
Pros
- Saves Time
- Security Protects
- Helps Innovate
- Continually Improving Product
Mukesh K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Efficient tool intersects needs to right solutions
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Salesforce B2B commerce is a low-maintenance solution that customizes ecommerce for business buyers. It is designed to help sales reps handle the sales process efficiently while keeping track of large amounts of lead-specific data. This data - purchase history, bills, performance figures, etc. - is used to monitor and predict the behaviour and financial readiness of individual leads.It lets companies build personalized ecommerce storefronts specifically tailored to large-volume purchases, with fast setup and a seamless, self-managing customer experience that maximizes profits.
What is your favorite aspect of this product?
Aspects which i like are lead generation through smart targeted marketing campaigns like email marketing, ads, events and more. Lead Scoring & Qualification through further engagement and nurturing, the focus is on assessing the compatibility of leads and prioritising the most promising ones. For example, a lead might indicate their interest and suitability for further interaction by downloading a brochure and opting in for further communication. Lead can request a quote and sales rep can directly negotiate.
What do you dislike most about this product?
B2B Commerce Cloud can be expensive for smaller businesses, especially those just starting out, and it needs expertise as the platform can be complex for newbies to set up and manage, which may require additional investment in resources..
What recommendations would you give to someone considering this product?
We can talk about the learning experience enhancements from the product team. it has got limited integrations so it may not be able to integrate with some third party tools but overall its a good tool for maximizing the customer experience and ease of doing business.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Inspires Innovation
