What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
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Get AssistanceSalesforce B2B Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2B Commerce Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Transparent
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Integrated Search
Catalog Management
Shopping Cart Management
Multi-Storefront
Multi-Language Support
Order Management
Payment Processing
Guided Selling
Content Management
ERP Integration
Vendor Capability Ratings
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Vendor Support
Salesforce B2B Commerce Cloud Reviews
Jake B.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Nov 2023
Excellent product to consult for!
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
B2B commerce provides clients the ability to scale and grow their e-commerce sites from smaller scale software. Not only is it supported by the full Salesforce 360 suite of clouds providing value in other areas of business, the flexibility of the storefront, customisation of the backend and availability of APIs into any ERP or WMS truly sets Salesforce apart
What is your favorite aspect of this product?
The customisation of the front end for your e-commerce storefront, both from out the box capabilities and options to code
What do you dislike most about this product?
There are certain features on the roadmap which are ambiguous and difficult to understand where the value lies
What recommendations would you give to someone considering this product?
Consider the different types of contract Salesforce has to offer, understanding whether you want to be charged on volume of orders or the value of an order
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jan N.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Highly customisable product with easy management
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Customisation and compatibility with sales cloud
What is your favorite aspect of this product?
Ease of management
What do you dislike most about this product?
Initial implementation issues
What recommendations would you give to someone considering this product?
Start simple and build up and evolve
Pros
- Continually Improving Product
- Inspires Innovation
- Generous Negotitation
- Helps Innovate
Cons
- Less Performance Enhancing
- Less Efficient Service
- Less Effective Service
Anant T.
- Role: Operations
- Industry: Government
- Involvement: End User of Application
Submitted Apr 2023
Best for enterprises for their data integration
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Authentic and dynamic product with ease of use and shows best analysis
What is your favorite aspect of this product?
Easy to use and efficient
What do you dislike most about this product?
Tracker creation
What recommendations would you give to someone considering this product?
Try it you get to know
Pros
- Helps Innovate
- Inspires Innovation
- Caring
- Saves Time
Cons
- Less Generous
