What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
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Get AssistanceSalesforce B2B Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2B Commerce Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Transparent
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Integrated Search
Catalog Management
Shopping Cart Management
Multi-Storefront
Multi-Language Support
Order Management
Payment Processing
Guided Selling
Content Management
ERP Integration
Vendor Capability Ratings
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Vendor Support
Salesforce B2B Commerce Cloud Reviews
Ankit J.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2021
Very easy to use with a lot of unique features.
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
It's unique features and constant client support for easy usage.
What is your favorite aspect of this product?
Ability to handle a large amount of data with ease and constant backup so that no user data is lost.
What do you dislike most about this product?
The product is a bit more pricey.
What recommendations would you give to someone considering this product?
If the budget allows then one must definitely go for it.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Cons
- Vendor's Interest First
Vivian T. D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
A good digital commerce tool
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
what differentiates this tool is how complete it is, it encompasses functions ranging from sales analysis and marketing processes, as well as seamless sales and dispatches, the Salesforce platform has already been gaining popularity for its excellent management quality and its platform Commerce is no exception, since it can see each purchase and what the consumer wants as well as track each order from the beginning to the end
What is your favorite aspect of this product?
Its functionalities are not limited only to the management on the web but it is possible to work and carry out follow-ups, and financial functions from mobile devices, something that undoubtedly adapts to requirements that currently must be available to buyers, in addition its services are reliable which will guarantee that orders reach their destination without problems
What do you dislike most about this product?
There is nothing that I should say that is negative about the platform, it is functional and complete for commercial negotiations
What recommendations would you give to someone considering this product?
The economy has been changing over time and this platform will help increase monthly or annual profits, since its main function is to help organizations improve their commercial functions from the web in a reliable and fast way, it is a good tool for any industry
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Imranahmed P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2021
Lack of seamless integration with other products
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Performance improvement
What is your favorite aspect of this product?
Ease of implementation
What do you dislike most about this product?
Lack of proper integration patterns
What recommendations would you give to someone considering this product?
Seamless integrations
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
