What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce B2C Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2C Commerce Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
2
Since last award
95 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Respectful
- Continually Improving Product
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Search
Content Management
Order Management
Reporting and Analytics
Catalog Management
Payment Processing
Predictive Recommendations
Order Portal
Content Localization
Microsite Management
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Salesforce B2C Commerce Cloud Reviews
Bianca V.
- Role: Sales Marketing
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Fantastic, nice to use
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
There is no bug, it’s very intuitive
What is your favorite aspect of this product?
Agility and the interface
What do you dislike most about this product?
Price is not to good
What recommendations would you give to someone considering this product?
Nothing to add
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Vishal G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Value for money!
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Detailed and customizable reports and dashboards
What is your favorite aspect of this product?
It is a one-stop solution for any business needs
What do you dislike most about this product?
None so far
What recommendations would you give to someone considering this product?
It's great value for money, go for it!
Pros
- Reliable
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
Pablo Rafael P.
- Role: Finance
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2024
Excellent Features
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Salesforce B2C Commerce Cloud stands out with its deep AI-driven personalization, robust omnichannel capabilities, seamless integration with Salesforce CRM, and strong scalability for global businesses.
What is your favorite aspect of this product?
My favorite aspect of Salesforce B2C Commerce Cloud is its powerful AI-driven personalization, which allows businesses to deliver highly tailored shopping experiences, increasing customer engagement and satisfaction.
What do you dislike most about this product?
What I dislike most about Salesforce B2C Commerce Cloud is its complexity and steep learning curve, which can make it challenging for smaller businesses to implement and fully leverage without significant resources.
What recommendations would you give to someone considering this product?
1. Assess Business Needs: Ensure Salesforce B2C Commerce Cloud aligns with your company's scale, complexity, and omnichannel needs. 2. Plan for Training: Invest in training or hire experts to navigate its complexities. 3. Leverage AI Features: Maximize its personalization and automation capabilities to enhance customer experience. 4. Integrate with Salesforce CRM: If using Salesforce CRM, integration can streamline operations. 5. Prepare for Costs: Be mindful of the potentially high implementation and maintenance costs.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Efficient Service
- Less Generous
- Less Friendly Negotiation
