What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
2
Since last award
95 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Respectful
- Continually Improving Product
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Search
Content Management
Order Management
Reporting and Analytics
Catalog Management
Payment Processing
Predictive Recommendations
Order Portal
Content Localization
Microsite Management
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Salesforce B2C Commerce Cloud Reviews
Ankita S.
- Role: Industry Specific Role
- Industry: Apparel
- Involvement: End User of Application
Submitted Aug 2024
The best B2C commerce cloud one could find
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Salesforce has everything that a business needs in a single place. This makes it the go to product for any business
What is your favorite aspect of this product?
So many features in a single place
What do you dislike most about this product?
you need a developer to develop any change. makes the change management cycle longer
What recommendations would you give to someone considering this product?
Its a tool that makes selling easy! Should definitely be considered if you are thinking of procuring a B2D commerce cloud solution
Pros
- Trustworthy
- Efficient Service
- Inspires Innovation
- Caring
Alex G.
- Role: Operations
- Industry: Apparel
- Involvement: End User of Application
Submitted Aug 2024
Seamless product.
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Salesforce B2C Commerce Cloud differentiates itself with deep integration into the Salesforce ecosystem, offering seamless CRM and marketing connectivity, AI-driven personalization, scalability, and strong omnichannel capabilities, all within a cloud-based platform that ensures regular updates and access to the latest technologies.
What is your favorite aspect of this product?
My favorite aspect of Salesforce B2C Commerce Cloud is its AI-driven personalization through Einstein AI. It enables businesses to deliver highly tailored shopping experiences, enhancing customer engagement and driving conversions.
What do you dislike most about this product?
What I dislike most about Salesforce B2C Commerce Cloud is its complexity and steep learning curve. Implementing and fully utilizing the platform's advanced features can require significant technical expertise and a deep understanding of the Salesforce ecosystem, which can be challenging for smaller teams or businesses without dedicated IT resources.
What recommendations would you give to someone considering this product?
If you're considering Salesforce B2C Commerce Cloud, ensure you have or can access the technical expertise needed to leverage its advanced features. Take advantage of its integration with the broader Salesforce ecosystem and focus on using its AI-driven personalization tools to enhance customer experiences. Be prepared for a learning curve, but know that the platform's scalability and omnichannel capabilities will support your business growth.
Pros
- Saves Time
- Client Friendly Policies
- Transparent
- Helps Innovate
Pawan R.
- Role: Operations
- Industry: Electronics
- Involvement: Vendor Management and Renewal
Submitted Aug 2024
Great product with wide features
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
It simplifies everything with the help of AI and automation thereby helping achieve business goals faster and uncover revenue at every touchpoint
What is your favorite aspect of this product?
The simplicity and customizatuon features
What do you dislike most about this product?
Adaptability issues
What recommendations would you give to someone considering this product?
Highly recommended
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
