What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
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Get AssistanceSalesforce B2C Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2C Commerce Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
2
Since last award
95 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Respectful
- Continually Improving Product
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Search
Content Management
Order Management
Reporting and Analytics
Catalog Management
Payment Processing
Predictive Recommendations
Order Portal
Content Localization
Microsite Management
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Salesforce B2C Commerce Cloud Reviews
Sahil C.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted May 2024
Great tool to manage Customers at One Platform
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
1. Customers can easily raise a case for any query 2. Easy tracking of all the open cases and their SLA 3. Can easily reply to customers and creata track record
What is your favorite aspect of this product?
1. Can feed information in it to make it easy for customers to raise a case 2. I have rarely faced a downtime on this app
What do you dislike most about this product?
1. When customers attach any file with the case it is not possible for us to download all the attachmenets at one, we need to open all of them and then download one by one which is a lot of hassle 2. No training provided with the products.
What recommendations would you give to someone considering this product?
If you are in a business which has customer relationship then you can use the OneCRM expereince by salesforce it will help your business excel.
Pros
- Continually Improving Product
- Unique Features
- Client Friendly Policies
- Altruistic
Vijay D.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best B2C tool for online business
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
It helps me to manage my online store, it's easy to use, economical, and have more features than others similar application.
What is your favorite aspect of this product?
It's available for all scale of your online business
What do you dislike most about this product?
Nothing. I'm really enjoying its features
What recommendations would you give to someone considering this product?
It's best for your online business store, especially when you are doing business to consumer business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Yogesh S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
Flexible Platform with Great Scalability
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Advanced AI-Powered personalization for targeted customer experiences.
What is your favorite aspect of this product?
The scalability and flexibility allows businesses to adapt and grow without limitations
What do you dislike most about this product?
The initial setup can be tough for new users, requiring dedicated training and onboarding.
What recommendations would you give to someone considering this product?
Use Salesforce's extensive support resources and community forums for ongoing assistance and best practices and it is excellent product
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
