What is Salesforce CPQ?
CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce CPQ Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce CPQ.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce CPQ?
Pros
- Respectful
- Reliable
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Currency
Quote Development and Administration
Product and Service Configuration
Application Integration
Discounting Management
Reporting and Analytics
Workflow & Approvals
Catalog Management
Visual Configuration
Renewal Management
Guided Selling
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Salesforce CPQ Reviews
Shaun H.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
CPQ is great but has a steep learning curve
Likeliness to Recommend
What differentiates Salesforce CPQ from other similar products?
The fact it is Salesforce's CPQ was a big win. We were able to purchase this module and manage it from within Salesforce.
What is your favorite aspect of this product?
It is INCREDIBLY flexible. You have the flexibility that salesforce offers in a CPQ product. There truly isn't anything I haven't been able to do.
What do you dislike most about this product?
It's incredibly difficult to manage once you start customizing. Out of box, great tools, tons of guides online for you to use for standard functionality, but once you start to deviate from that and begin to customize CPQ, you're really on your own with trial and error. Even online its tough to find CPQ user groups. Most people don't like administering this tool because it can be challenging to learn and maintain.
What recommendations would you give to someone considering this product?
100% try it before you commit. It is a tool that must be constantly maintained. Any change to pricing models, discounts, legal terms, documents, etc takes a skilled admin who is comfortable in CPQ to make those changes.
Pros
- Security Protects
- Reliable
- Performance Enhancing
- Enables Productivity
Prashant C.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Sep 2021
The best possible enabler of productivity.
Likeliness to Recommend
What differentiates Salesforce CPQ from other similar products?
The amount of optimization and analytics you can do there is not a match for Salesforce for this in any other alternative, it basically is a god-send for opportunity management and is a very great tool for quotations.
What is your favorite aspect of this product?
The analytics part, if properly trained, can provide you great insights, even to the extent that help you make business decisions, there is a plethora of good aspects for SF, ease of integration with other apps like salesken, salestrail etc, ease of quote approvals and updation of discounts, running algorithms for renewal etc.
What do you dislike most about this product?
only when you are well trained can you unleash the full potential of SF, for someone new it takes time to learn and adapt, post that its a cake walk.
What recommendations would you give to someone considering this product?
go ahead , this is the best possible alternative out there, having worked for more than 5 years, i have at one point been the vendor for SF, and i can tell you even now, whatever your organization is, even if an established firm or a fast growing startup, this provides the right traction to all teams.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Ike N.
- Role: Consultant
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Sep 2021
Great Integrated CPQ Platform with CRM
Likeliness to Recommend
What differentiates Salesforce CPQ from other similar products?
Salesforce CPQ is directly integrated with Salesforce CRM clouds. All logic can be configured with OOTB mechanisms and extended with standard SFDC customization workflows/processes
What is your favorite aspect of this product?
The ability to quickly configure, maintain, and troubleshoot pricing and product rules
What do you dislike most about this product?
Salesforce Governor Limits / UI
What recommendations would you give to someone considering this product?
Buy SFDC CPQ if you have an established SFDC CRM platform
Pros
- Trustworthy
- Caring
- Respectful
- Helps Innovate
