This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Salesforce.com Inc

Salesforce CPQ

Composite Score

8.5 /10

CX Score

8.7 /10

60 Reviews Write a Review

What is Salesforce CPQ?

CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Salesforce CPQ won the following awards in the Configure, Price, Quote category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

5 Top Rated Features

2024

1 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Salesforce CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce CPQ.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce CPQ?

0% Negative

10% Neutral

90% Positive

Pros

Respectful
Reliable
Acts with Integrity
Enables Productivity

Feature Ratings

Average 81

Multi Currency

Quote Development and Administration

Product and Service Configuration

Application Integration

Discounting Management

Reporting and Analytics

Workflow & Approvals

Catalog Management

Visual Configuration

Renewal Management

Guided Selling

Vendor Capability Ratings

Average 79

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Salesforce CPQ Reviews

Dani J.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

this software is very unreliable.

Likeliness to Recommend

2 /10

What differentiates Salesforce CPQ from other similar products?

it doesn’t work

What is your favorite aspect of this product?

it works at times and makes quoting quick and easy

What do you dislike most about this product?

doesn’t work. isn’t reliable

What recommendations would you give to someone considering this product?

make sure you set it up correctly

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Bhagyalakshmi L.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Worth considering for CPQ Needs

Likeliness to Recommend

10 /10

What differentiates Salesforce CPQ from other similar products?

Being a salesforce supported and owned product it is getting better with every release. Most of the CPQ related requirements can be done with very minimal coding. Very good training materials available. Tech support is good.

What is your favorite aspect of this product?

We are able to handle our approvals and quoting better.

What do you dislike most about this product?

Too many config records are created for even minor requirements. Error messages are not clear and tough to resolve.

What recommendations would you give to someone considering this product?

If you are looking for a good CPQ product then this is a good choice. They are getting better every day.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Integrated with SFDC CRM so it's convenient to use

Likeliness to Recommend

9 /10

Pros

Trustworthy
Effective Service
Client Friendly Policies
Acts with Integrity

Cons

Inhibits Innovation
Commodity Features
Less Inspiring

Latest Research

Salesforce CPQ

What is Salesforce CPQ?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Salesforce CPQ Ratings

86 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Salesforce CPQ?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Salesforce CPQ Reviews

Dani J.

this software is very unreliable.

Likeliness to Recommend

Pros

Bhagyalakshmi L.

Worth considering for CPQ Needs

Likeliness to Recommend

Pros

Integrated with SFDC CRM so it's convenient to use

Likeliness to Recommend

Pros

Cons

Most Popular Salesforce CPQ Comparisons

Tacton CPQ

CloudSense CPQ

Conga CPQ

Oracle CPQ

XaitCPQ

SAP CPQ

Title

1
Since last award

Feature Ratings

Multi Currency

Quote Development and Administration

Product and Service Configuration

Application Integration

Discounting Management

Reporting and Analytics

Workflow & Approvals

Catalog Management

Visual Configuration

Renewal Management

Guided Selling

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness