What is Salesforce CPQ?
CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce CPQ?
Pros
- Respectful
- Reliable
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Currency
Quote Development and Administration
Product and Service Configuration
Application Integration
Discounting Management
Reporting and Analytics
Workflow & Approvals
Catalog Management
Visual Configuration
Renewal Management
Guided Selling
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Salesforce CPQ Reviews
Scott H.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
The original CPQ!
Likeliness to Recommend
What differentiates Salesforce CPQ from other similar products?
It is hosted within Salesforce so that us a huge plus. We only need to manage 1 contract with 1 vendor, and our Salesforce admins can jump in and make some adjustments to CPQ whenever required. It's a classic platform that many admins have used before, so that's a big win-- you don't necessarily need to hire someone so specialized for a niche product.
What is your favorite aspect of this product?
You can almost do anything you need to if you're okay with lots of customizations and change management. Hyper flexible solution when it comes to product management, product rules, quote line editor, etc. If you need it built a certain way, with the skilled talent they can do it-- but it comes at a cost of over-customizing a tool.
What do you dislike most about this product?
I'd love an easier way to modify Quote documents. At the moment it is very rules-based and not very customizable. Other solutions are very flexible when it comes to 100% editing a document their system generated. Often I'm finding myself needing to edit the CPQ generated document in PDF just to accomplish a one-off customization.
What recommendations would you give to someone considering this product?
Try before you buy! Very difficult tool to maintain if you start customizing it too far. So other solutions may fit your simplistic needs better.
Pros
- Helps Innovate
- Performance Enhancing
- Saves Time
- Fair
Naga Murali Mohana Raju K.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
East to use,but a bit of complexity in Pricing
Likeliness to Recommend
What differentiates Salesforce CPQ from other similar products?
complexity in Pricing and Product configuration.
What is your favorite aspect of this product?
Salesforce CPQ is good in
What do you dislike most about this product?
Dislike Most on Billing Management
What recommendations would you give to someone considering this product?
Need for Training videos
Pros
- Generous Negotitation
- Helps Innovate
- Continually Improving Product
- Enables Productivity
Cons
- Commodity Features
Abhishek M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2023
Used To Control The Billing Process
Likeliness to Recommend
What differentiates Salesforce CPQ from other similar products?
All of my questions have received concise and timely responses. It enabled field and design improvements that fit within our plans and spending limits. As a result, I was able to modify the tool to meet our specific price structure.
What is your favorite aspect of this product?
The best software available for managing the entire invoicing process is Salesforce CPQ. Using Salesforce CPQ has significantly reduced the time spent managing invoicing, and it is incredibly simple to use. It is utilized to automate Order Management, Recurring Payments, Discounts, and Billing and Invoicing. I advise everyone who works for a company with convoluted billing procedures to try it.
What do you dislike most about this product?
If you don't have a "simple" pricing module, implementing a pricing system can be rather difficult. Even though our price structure is significantly more convoluted than it needs to be, it has nevertheless been a major problem.
What recommendations would you give to someone considering this product?
It creates a more uniform quoting procedure and slightly speeds up approvals. The feature of CPQ that I value the most is how easy it makes it possible for me to maintain many quotes associated with a single opportunity. There are also some excellent options to add multiple products, which simplifies the quoting process.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
